Improvement Consultant

Ericsson • Plano, TX

1d • Onsite

About The Position

The Networks Construction & Engineering (NC&E) Improvement Operations Specialist supports continuous improvement efforts across the Construction and Engineering service area. Based in Plano, Texas, the role focuses on identifying opportunities to improve operational processes, customer experience, delivery efficiency, and cost performance. Working with team members, subject matter experts, and business stakeholders, the position contributes to process improvement, analytics, automation, and AI-driven initiatives.

The role gathers and analyzes business requirements, workflows, operational challenges, and performance data; identifies potential process and technology improvements; and supports the design, testing, and implementation of processes, tools, and operational solutions. It also contributes to stakeholder engagement, change management, documentation, and organizational learning.

Requirements

• Bachelor's degree in Business, Operations Management, Engineering, Technology, Data Analytics, or a related field.
• Strong analytical and problem-solving skills with attention to detail.
• Clear and effective written, verbal, and presentation communication skills.
• Proficiency with Microsoft Office tools, including Excel, PowerPoint, and Teams.
• Collaborative, team-oriented approach with a commitment to continuous improvement.
• Ability to manage multiple priorities in a fast-moving environment.

Nice To Haves

• Experience with data analysis, process improvement, automation, or project coordination.
• Familiarity with Power BI, Lean, Six Sigma, Agile, or Design Thinking.
• Foundational knowledge of financial analysis concepts such as ROI, NPV, and cost modeling.

Responsibilities

• Collect, analyze, and document business requirements, workflows, and operational challenges to support improvement initiatives.
• Identify opportunities for process simplification, automation, and AI-enabled solutions that improve efficiency and business outcomes.
• Analyze operational data and performance metrics to uncover trends, insights, and areas for improvement.
• Participate in workshops and stakeholder meetings to understand business and end-user needs.
• Develop process maps, reports, presentations, and recommendations supporting improvement initiatives.
• Assist with the design, testing, and implementation of new processes, tools, and operational solutions.
• Support change management activities, including communications, training materials, and user adoption efforts.
• Document best practices, lessons learned, and project outcomes to support organizational learning.

Benefits

• Competitive compensation package; salary depends on factors including location and job-related qualifications and experience.
• Opportunity for an annual short-term variable compensation bonus, subject to eligibility and performance criteria.
• Choice of three medical plan options and a dental plan option, with company credits toward premiums for employees and eligible covered dependents.
• 401(k) plan with an automatic 3% company contribution and matching contributions of up to 4% when contributing at least 5% of eligible pay.
• Company-paid basic life insurance, accidental death and dismemberment coverage, and short-term and long-term disability coverage.
• Option to participate in Ericsson's Stock Purchase Plan.
• Minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually; paid time off is prorated based on start date.
• Up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
• Financial wellness programs.
• Educational assistance.
• Matching gifts.
• Recognition programs.

What This Job Offers

• Job Type: Full-time