Improvement Advisor

Group Health Cooperative of South Central Wisconsin•Madison, WI

2d•Hybrid

About The Position

The Improvement Advisor serves as an educator and coach for improvement, providing expertise and support for Lean and continuous improvement initiatives across the organization. The role works with leaders, clinicians, front-line staff, patients, and other stakeholders to design and implement systems that produce optimal outcomes. It supports planning, execution, and monitoring of initiatives aligned with strategic priorities, translating organizational goals into local tactical action plans. The position uses critical thinking, systems thinking, problem-solving, and data analytics. The Improvement Advisor facilitates change management and applies project management principles and methodologies to improvement opportunities, encouraging stakeholder engagement in developing solutions and taking ownership of action plans. The role also teaches, coaches, and advises team members on Lean and continuous improvement. The position has a hybrid arrangement, combining onsite and remote work according to departmental needs and business requirements, and may require travel between facilities and offsite meetings.

Requirements

Bachelor’s degree in Business or Healthcare Administration, Health Science, Operations Management, Industrial Engineering, or a related field, or an equivalent combination of education and experience.
One year of experience coaching teams and facilitating continuous improvement initiatives.
Ability to provide reliable transportation to GHC-SCW facilities and offsite meetings as required.
Ability to work with diverse teams across disciplines and staff levels.
Excellent communication and active listening skills.
Ability to plan collaborative efforts with other departments.
Skill in facilitating group processes, building teams, and transferring knowledge and skills.
Ability to use strategic thinking to align work with organizational goals and priorities.
Ability to solve problems, make independent decisions, formulate reports, and interpret data.
Ability to work independently, be results-oriented, manage multiple priorities, and adapt to frequent changes in duties and workload.
Ability to maintain confidentiality of sensitive information.
Ability to handle medium- to large-scale projects involving multiple resources and lasting many months.
Ability to travel to meetings at various sites, sometimes at multiple locations in one day.
Knowledge of Microsoft Word, Excel, Visio, and PowerPoint.
Knowledge of project management tools and techniques.
Commitment to organizational and departmental policies, high-quality and timely work, and representing the organization positively.

Nice To Haves

Lean certification or training.

Responsibilities

Educate, coach, and advise teams on Lean and continuous improvement.
Support planning, execution, and monitoring of improvement initiatives aligned with organizational strategic priorities.
Translate strategic goals into tactical action plans at the local level.
Facilitate change management and apply project management principles and methodologies to improvement opportunities.
Engage stakeholders in developing solutions and taking ownership of action plans.
Work with leaders, clinicians, front-line staff, patients, and other stakeholders to design and implement systems that produce optimal outcomes.
Facilitate group processes, build teams, and transfer knowledge and skills.
Use critical thinking, systems thinking, problem-solving, and data analytics to support improvement work.