Continuous Process Improvement Advisor

Saint Francis Health System

9h•Onsite

About The Position

The Continuous Process Improvement Advisor serves as a coach, educator, and subject matter expert to internal leaders at all levels on process transformation. The role improves and maintains compliant business processes, projects, strategies, and tools to deliver productivity, reduce waste, and increase efficiency throughout the health system. This is a fully onsite position in Tulsa, Oklahoma; remote and hybrid arrangements are not available. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The advisor applies data-driven improvement systems and methods to address opportunities, monitors results after implementation to sustain gains, and collects, analyzes, and interprets confidential data to identify improvements in clinical systems. The role collaborates with cross-functional teams, supports efficient and patient-centered care delivery, and coaches and mentors leaders, clinicians, front-line staff, and other stakeholders in improvement, data, project management, and change management methods. Occasional off-campus health system support duties may require use of a private vehicle.

Requirements

Bachelor’s degree in Business Administration, Health Sciences, Healthcare Administration, Industrial Engineering, Nursing, Operations Management, or a related field.
Lean Six Sigma Green Belt.
At least 3 years of experience in process improvement, quality management, or healthcare operations.
Proficiency in Microsoft 365, with advanced skills in Excel, PowerPoint, and Visio.
Advanced knowledge of Lean Six Sigma, DMAIC, and DMADV tools and methodologies.
Effective written, verbal, presentation, and interpersonal communication skills.
Ability to solve complex problems using critical thinking, systems thinking, design thinking, and statistical data analytics.
Ability to lead project teams of various sizes and see projects through to completion.
Ability to work independently and collaboratively in a fast-paced environment while managing multiple priorities with competing hard deadlines.
Demonstrated ability to navigate professional ambiguity and adapt effectively when clear parameters may be lacking.
Valid driver’s license, Motor Vehicle Report, and proof of vehicle liability insurance are required for occasional off-campus duties that may require use of a private vehicle.

Nice To Haves

Master’s degree.
Lean Six Sigma Black Belt, Project Management Professional (PMP), or Certified Professional in Healthcare Quality (CPHQ).
Three years of experience as a clinical professional within a healthcare environment.

Responsibilities

Apply DMAIC, DMADV, and other process improvement tools and methodologies to address identified opportunities.
Monitor project outcomes after implementation to sustain gains by developing control plans and conducting periodic audits.
Collect, analyze, and interpret confidential data to identify improvement opportunities in clinical systems, and present findings to appropriate audiences.
Use clinical insights to identify inefficiencies, improve patient safety, and streamline care delivery.
Develop clear and concise problem statements to guide process improvement initiatives.
Quantify project impacts on financials, productivity, customer experience, quality, risk, and compliance.
Track key performance indicators to measure project impact and sustainability.
Maintain stakeholder communications regarding resource allocation, risk, schedules, expectations, and project updates.
Design and support implementation of infrastructure and systems that enable care providers to work efficiently, effectively, and with patient-centricity.
Collaborate with cross-functional teams, analyze data, and implement evidence-based practices to achieve measurable improvements.
Coach, educate, and mentor leaders, clinicians, front-line staff, and other stakeholders on performance improvement, data collection and analysis, project management, and change management methods.