Imprivata L4 Engineer / Senior Platform Engineer
About The Position
The Imprivata L4 Engineer serves as the highest-level technical escalation point and subject matter expert for the enterprise Imprivata platform. The role covers platform engineering, authentication services, SSO integrations, virtual desktop infrastructure support, architecture design, upgrades, troubleshooting, vendor management, and continuous service improvement. The engineer provides technical leadership to maintain the availability, security, performance, and resiliency of enterprise authentication and access management services. This is a hybrid role based in Plano, Texas, combining remote work with regular onsite presence at NTT DATA Headquarters for team collaboration, project planning, stakeholder engagement, and key operational activities. The position may be eligible for incentive compensation based on individual and/or company performance. Compensation depends on work location, experience, technical skills, and other qualifications. The posting lists a starting pay range of $117,600–$156,800 for candidates in specified locations.
Requirements
- At least 5 years of hands-on experience supporting Imprivata OneSign/EAM environments.
- Strong expertise in SSO, authentication, MFA, and identity management technologies.
- Experience integrating with Active Directory and Microsoft Entra ID.
- Advanced troubleshooting skills involving authentication flows, logs, networking, and Windows environments.
- Experience with Citrix, VMware Horizon, Azure Virtual Desktop, or similar VDI platforms.
- Knowledge of high availability, disaster recovery, and enterprise platform architecture.
- Experience planning and executing upgrades, migrations, and enterprise deployments.
- Strong documentation, communication, and stakeholder management skills.
Nice To Haves
- Imprivata certification(s).
- Experience in healthcare or other highly regulated environments.
- Knowledge of SAML, FIDO, passwordless authentication, and modern identity solutions.
- PowerShell or automation scripting experience.
- Experience with enterprise monitoring and reporting tools.
- Familiarity with Zero Trust and security best practices.
- Experience mentoring engineers and leading technical initiatives.
Responsibilities
- Serve as the highest-level escalation point for Imprivata-related issues and support major incidents.
- Troubleshoot complex authentication, SSO, appliance, agent, integration, MFA, endpoint, and virtual authentication problems; perform root cause analysis and implement permanent solutions.
- Collaborate with Imprivata Support and Engineering teams on incident resolution and platform issues.
- Administer and maintain enterprise Imprivata OneSign/EAM environments, including appliances, agents, policies, enterprise configurations, and platform health.
- Monitor performance, capacity, availability, and resiliency; support high availability, disaster recovery, and business continuity initiatives.
- Design, configure, and support SSO integrations for web, client/server, legacy, and SAML-based applications; manage application onboarding and authentication workflows.
- Integrate Imprivata with Active Directory, Microsoft Entra ID, and other identity platforms.
- Implement and support smart card, proximity card, biometric, FIDO key, OTP, and passwordless authentication solutions.
- Support Imprivata deployments in Citrix, VMware Horizon, Azure Virtual Desktop, and shared workstation environments; troubleshoot session management and fast user switching.
- Lead platform upgrades, patching, and migration activities; develop implementation, testing, and rollback plans.
- Provide architecture guidance, conduct system design reviews, and produce HLD/LLD documentation.
- Drive problem management, trend analysis, automation, and operational improvements.
- Act as the primary technical liaison with Imprivata Support and Product Engineering.
- Maintain technical documentation, SOPs, runbooks, and knowledge articles.
- Mentor junior engineers and provide knowledge transfer to support teams.
Benefits
- Medical, dental, and vision insurance with an employer contribution.
- Flexible spending or health savings account.
- Life and AD&D insurance.
- Short- and long-term disability coverage.
- Paid time off.
- Employee assistance.
- 401(k) program with company match.
- Additional voluntary or legally required benefits.
- The position may also be eligible for incentive compensation based on individual and/or company performance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
