Impound Representative - Hybrid - Indianapolis, IN
900Work, LLC•Indianapolis, IN
•Hybrid
About The Position
The Impound Representative will facilitate the repossession of client-assigned collateral using information captured via Location Service’s Skip and Repo Operations and client directed Impound placements. The Impound Representative manages accounts to resolution and coordinates recovery with client Impound Reps, 3rd party companies and Location Service’s vendor network and Accounting department.
Requirements
- Associates Degree or equivalent from a two-year college or technical school
- Minimum 1 year in auto-finance, dispatch, or call center experience preferred
- Ethical conduct
- Communication proficiency
- Organizational skills
- Time management
- Customer service
Nice To Haves
- Bachelors Degree a plus
Responsibilities
- Respond to client requests via email, platform and phone, targeting successful resolution of client assigned work within stated Service Level Agreements (SLAs)
- Responsible for ensuring timely and sensitive delivery of impound related information to our direct clients and vendor network.
- Processing ACH payment submittals to LS Accounting to ensure next business day repossession.
- Communications with 3rd party impound and tow facilities to confirm and negotiate fee and document requirements for pickup.
- Follow stated SLA requirements regarding updating the client on progress made in impound resolution.
Benefits
- Competitive compensation package
- Full suite of medical benefits, including dental, vision, 401k, pet insurance and more!
- PTO and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
