Impound Specialist I

Exeter Finance • Irving, TX

5h • Remote

About The Position

The Impound Specialist I will be responsible for monitoring, reviewing and processing required functions in accordance to Impound requirements and timeliness. The Impound Specialist I will process Impound accounts and functions in accordance with regulations, policies, and procedures. Responsibilities include, but are not limited to, reviewing accounts identified as potential impound, performing appropriate calculations for recovery justifications or abandonment, processing accounts into and closing impound, and reviewing and processing accounts appropriately based on verbal and written notifications of Impound. Communication requirements include, but are not limited to, customers, recovery agents, impound facilities, and police departments, restrictions, requirements, policy, and procedures.

Requirements

• High school diploma or equivalent
• One (1) year of experience in servicing center environment
• Established verbal and written communication skills
• Working knowledge of Microsoft Office Suite, including Excel and Word
• Ability to maintain confidentiality
• Adaptable to changes within a face paced environment

Nice To Haves

• Experience in Impound processes preferred
• Knowledge of Impound process, regulations, requirements and structure preferred
• General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA)

Responsibilities

• Handle and process assigned volume within Impound processes for appropriate handling within established SLA
• Service Potential and Actual Impound calls within established call handling and correspondence requirements
• Complete end to end Impound functions with accuracy and in compliance with regulations, policy and procedure
• Assist other departments as well as Impound vendors as needed
• Other duties as assigned

Benefits

• Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications and other job-related reasons.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED