Impound Coordinator
About The Position
This position is Hybrid - On-Site in Dallas, Texas 3 days and Remote Thursdays & Fridays. We are searching for an Impound Coordinator to work assignments within our fast-paced environment. The qualified individual will be involved in bailing out collateral nationally. The successful recovery of assets will be completed by utilizing our proprietary systems and having discussions directly with the impound lots, agents, and clients. The Impound Coordinator will be responsible for maintaining customer service, updating designated accounts, as well as communicating with our clients throughout the lifecycle of each account. The responsibilities of this position are performed 100% via computer- it does not require field work or travel.
Requirements
- High school diploma or equivalent required
- 1 to 2 years of Impound related experience required
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
- High level of experience using G-Suite, MS Office and related applications
- Strong communication and phone skills to give clear and concise direction. Experience interacting with business clients via phone and email
- Strong negotiation skills
- High attention to detail
- Strong multi-tasking and organizational skills
- Punctual with good attendance is a must
- Must have professional phone skills and demeanor
Responsibilities
- Review documents impound notices from clients
- Work closely with repossession agents to coordinate repossession activities
- Review charges assessed by Impound lots and repair shops to ensure compliance with state; local laws
- Manage the repossession process for lenders and work closely with client representatives
- Proactively monitor accounts and address a variety of issues
- Make phone contact with clients, agents and impound lots
- Maintain effective communication with repossession agents, collection and other internal departments
- Service inbound calls in accordance with guidelines provided
- Properly document all account activity in the system of record
- Utilize several internal/external business applications and technology to perform routine line of business of activities
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
