Importer Compliance Program Specialist

OmniTrans • Rouses Point, NY

3d • Hybrid

About The Position

Metro Customs Brokers, a subsidiary of Omnitrans Inc. (A Fastfrate Group Company), is seeking an Importer Compliance Program Specialist to join the Admin Team in its U.S. Customs Brokerage division. The role manages client vetting and onboarding, Power of Attorney governance, continuous customs bond administration, compliance monitoring, and risk management. It requires clear communication with clients and internal teams, careful documentation, and a compliance-first approach.

Requirements

• Minimum 5 years of relevant experience in U.S. customs brokerage, trade compliance, client onboarding, or a related field.
• Strong knowledge of U.S. customs requirements, Importer of Record validation, Powers of Attorney, and continuous customs bonds.
• Proven ability to assess risk, resolve discrepancies, manage compliance deadlines, and work independently.
• Excellent analytical, organizational, documentation, and communication skills, with strong attention to detail.
• Proficiency in Microsoft 365 and related business systems.

Nice To Haves

• Customs brokerage systems experience is an asset.
• A bachelor’s degree in a related field is an asset; equivalent experience will be considered.

Responsibilities

• Own the end-to-end vetting of prospective U.S. brokerage clients and assist with onboarding, ensuring documentation is complete, accurate, and consistent before account activation.
• Validate client business information, Importer of Record identity, Right to Make Entry, and Power of Attorney signatory authority.
• Investigate discrepancies and risk indicators, resolve documentation gaps, and ensure compliance with applicable CBP requirements and company procedures.
• Maintain complete and auditable onboarding records.
• Maintain an accurate Power of Attorney inventory and lead annual reviews of importer status, company information, signatory authority, and document validity.
• Request updated documentation, follow up on outstanding items, escalate unresponsive clients, identify deficiencies, implement appropriate account controls, and document validation and resolution activities.
• Manage the day-to-day administration and improvement of the continuous bond program.
• Monitor bond status, sufficiency, usage, exposure, and renewal deadlines; initiate solicitations, renewals, increases, and replacements as needed.
• Coordinate with clients, sureties, and internal teams to resolve bond issues and maintain accurate records and tracking tools.
• Identify risks and recommend process improvements to strengthen compliance and operational efficiency.
• Conduct periodic client file reviews, identify compliance gaps, initiate corrective actions, and escalate higher-risk matters.
• Monitor work queues and review schedules, meet deadlines, maintain confidentiality, and support audits with complete, traceable documentation.
• Communicate compliance requirements, documentation needs, risks, and deadlines clearly and professionally; provide proactive updates and follow through until matters are resolved and documented.
• Collaborate with Client Success, Brokerage Operations, Regulatory Compliance, Finance, Sales, and other stakeholders to ensure compliance and timely resolution of issues.

Benefits

• Industry-leading compensation package.
• Complete insurance program.
• 401K and company contribution.
• Hybrid work environment with two days per week at the office.
• Collaborative team and work environment that allows employees to develop ideas and potential.
• Work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed