Importer Compliance Program Specialist

Omnitrans inc.•Rouses Point, NY

5d•$22 - $35•Hybrid

About The Position

Metro Customs Brokers, a subsidiary of Omnitrans Inc. (a Fastfrate Group company), is hiring an Importer Compliance Program Specialist for its Admin Team in the U.S. Customs Brokerage division. The role manages client vetting and onboarding, Power of Attorney governance and annual reviews, continuous customs bond administration, compliance monitoring, risk management, and related client and internal communications. The specialist works with clients, sureties, and internal stakeholders to resolve issues, maintain accurate and auditable records, meet compliance deadlines, and improve processes. The position has a hybrid work environment with two days per week in the office. Hourly pay ranges are $22–$30 in Buffalo, NY; $22–$30 in Rouses Point, NY; and $25.60–$35 in the New York City area. Metro Customs Brokers describes itself as an international logistics and customs brokerage company with offices across Canada, the United States, and China, and 45 years of industry experience. The company emphasizes collaboration, professional development, work-life balance, and an accessible and inclusive work environment.

Requirements

Minimum 5 years of relevant experience in U.S. customs brokerage, trade compliance, client onboarding, or a related field.
Strong knowledge of U.S. customs requirements, Importer of Record validation, Powers of Attorney, and continuous customs bonds.
Ability to assess risk, resolve discrepancies, manage compliance deadlines, and work independently.
Excellent analytical, organizational, documentation, and communication skills, with strong attention to detail.
Proficiency in Microsoft 365 and related business systems.

Nice To Haves

Experience with customs brokerage systems.
A bachelor’s degree in a related field; equivalent experience will be considered.

Responsibilities

Own end-to-end vetting and assist with onboarding prospective U.S. brokerage clients, ensuring documentation is complete, accurate, and consistent before account activation.
Validate client business information, Importer of Record identity, Right to Make Entry, and Power of Attorney signatory authority.
Investigate discrepancies and risk indicators, resolve documentation gaps, and ensure compliance with applicable CBP requirements and company procedures.
Maintain complete and auditable client onboarding records.
Maintain an accurate Power of Attorney inventory and lead annual reviews of importer status, company information, signatory authority, and document validity.
Request updated documentation, follow up on outstanding items, and escalate unresponsive clients.
Identify deficiencies, implement appropriate account controls, and document validation and resolution activities.
Manage day-to-day administration and improvement of the continuous bond program.
Monitor bond status, sufficiency, usage, exposure, and renewal deadlines; initiate solicitations, renewals, increases, and replacements as needed.
Coordinate with clients, sureties, and internal teams to resolve bond issues and maintain accurate records and tracking tools.
Identify risks and recommend process improvements to strengthen compliance and operational efficiency.
Apply a compliance-first approach across onboarding, account maintenance, Power of Attorney reviews, and bond activities.
Conduct periodic client file reviews, identify compliance gaps, initiate corrective actions, and escalate higher-risk matters.
Monitor work queues and review schedules, meet deadlines, maintain confidentiality, and support audits with complete, traceable documentation.
Communicate compliance requirements, documentation needs, risks, and deadlines clearly and professionally.
Provide proactive updates and follow through until matters are resolved and documented.
Collaborate with Client Success, Brokerage Operations, Regulatory Compliance, Finance, Sales, and other stakeholders to ensure compliance and timely resolution of issues.