Import Specialist I
About The Position
The Import Specialist I supports the Champlain, New York team and processes and integrates customer data to assist with moving goods across international borders. The role serves as a customer service liaison, processes customs and Participating Government Agency entries, coordinates shipments and clearance activities, maintains customer and vendor communications, and supports compliance with U.S. government and carrier regulations. The position follows either a 12:00 p.m.–8:00 p.m. or 4:00 p.m.–12:00 a.m. Eastern Standard Time schedule, with at least one weekend day required.
Requirements
- High school diploma or GED.
- Willingness to work weekends.
- Previous customs brokerage experience.
Responsibilities
- Serve as the customer service liaison between the company and its customers.
- Resolve issues such as billing and shipment tracking, handle customer concerns, and build customer relationships.
- Process Customs and Participating Government Agency entries to clear goods into the United States.
- Apply knowledge of client submission requirements and clearance requirements for specific commodities.
- Open files and enter notes, information, and document requests in corporate systems.
- Review commercial invoices for accurate and complete information.
- Review documentation or issue documents to meet government and carrier regulations.
- Convert and verify shipment weight, volume, and foreign currency.
- Request information and documents from company employees, suppliers, service providers, and U.S. government agencies as needed.
- Communicate with relevant offices, departments, and teams about issues affecting customs brokerage.
- Ensure compliance with U.S. government regulatory agencies, including FDA, EPA, and USFWS.
- Coordinate shipping details with U.S. forwarders, steamship lines, airlines, and agents.
- Maintain communication with customers, carriers, and vendors.
- Coordinate shipments from airlines, ocean piers, and container freight stations to customer or consignee destinations.
- Coordinate pickups and invoice files.
- Stay current on regulations, laws, guidelines, and Deringer requirements, and act as a resource to internal and external clients.
- Handle accounting processes accurately and promptly.
- Answer email and telephone calls promptly and professionally.
- Handle confidential information; provide instruction to colleagues as needed; and recommend improvements to processes and departmental or company operations.
- Perform other duties as required and assigned.
Benefits
- Comprehensive health plans.
- Dental and vision plans.
- Voluntary health and wellness benefits.
- Generous paid time off.
- Paid holidays.
- Flexibility in the work environment to support work-life integration.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
