Import Specialist I

A.N. Deringer, Inc.•Dearborn, MI

8d•$19 - $24•Remote

About The Position

The Import Specialist I is primarily responsible for processing and assimilating customer data to support the movement of goods across international borders. This remote role supports the Detroit, Michigan team and follows a Monday through Friday schedule from 8:00 a.m. to 5:00 p.m. Eastern Time. The specialist serves as a customer service liaison, processes customs and Participating Government Agency entries for U.S. import clearance, coordinates shipments, and supports compliance with government and carrier regulations. The role also involves maintaining customer, carrier, and vendor communications; handling accounting processes and confidential information; and staying current on applicable regulations and company requirements. The position may include giving colleagues instructions and recommending process or departmental improvements. Other duties may be assigned as needed.

Requirements

High school diploma or GED.
Previous customs brokerage experience.
Demonstrated accuracy, thoroughness, analytical ability, and attention to quality.
Ability to multitask, establish priorities, and gather and analyze information.
Customer service skills, including responding promptly to customer needs, handling difficult situations, communicating clearly, listening, and seeking clarification.
Interpersonal skills, including conflict resolution, confidentiality, emotional self-control, accountability, and contributing to a positive team environment.
Motivation, persistence, and ability to overcome obstacles and pursue challenging goals.
Problem-solving skills, including identifying and resolving issues promptly and developing alternative solutions.
Ability to set realistic goals, work independently, meet deadlines, and handle large volumes of work.

Responsibilities

Serve as the customer service liaison between the company and its customers.
Resolve issues such as billing and shipment tracking, address customer concerns, and build customer relationships.
Process Customs and Participating Government Agency entries to clear goods into the United States.
Apply knowledge of client submission requirements and clearance requirements for specific commodities.
Open files and enter notes, information, and document requests in company systems.
Review commercial invoices for accurate and complete information.
Review or issue documents to meet government and carrier regulations.
Convert and verify shipment weight, volume, and foreign currency.
Send information and document requests to company employees, suppliers, service providers, and U.S. government agencies as needed.
Communicate with relevant offices, departments, and teams about issues affecting customs brokerage.
Ensure compliance with U.S. government regulatory agencies, including FDA, EPA, and USFWS.
Coordinate shipping details with U.S. forwarders, steamship lines, airlines, and agents.
Maintain communication with customers, carriers, and vendors.
Coordinate shipments from airlines, ocean piers, and container freight stations to customer or consignee destinations.
Coordinate pickups and invoice files.
Stay up to date on regulations, laws, guidelines, and Deringer requirements, and act as a resource to internal and external clients.
Handle accounting processes accurately and promptly.
Answer email and telephone calls promptly and professionally.
Handle confidential information; provide instructions to colleagues when needed; and recommend improvements to processes and departmental or company operations.
Perform other duties as required and assigned.
May be required to successfully complete IATA Dangerous Goods, IATA Basic Export, CFR 49 Dangerous Goods, CFR 15 Export Regulation, and IMDG Dangerous Goods courses within twelve months.