Import Specialist I

A.N. Deringer, Inc.•Swanton, VT

4d•$19 - $24

About The Position

The Import Specialist I processes and integrates customer data to support the movement of goods across international borders. The role serves as a customer service liaison, supports customs clearance, coordinates shipping and delivery details, and ensures documentation and processes comply with applicable government and carrier regulations. The position supports the Highgate, Vermont team and follows a Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern schedule. It also participates in an on-call rotation, covering one weekend day approximately every few weeks. The role requires accurate and timely handling of customer files, shipment information, documentation, and accounting processes. The specialist communicates with customers, carriers, vendors, internal teams, service providers, and government agencies; maintains confidentiality; and helps improve department and company processes. Other duties may be assigned as required.

Requirements

High school diploma or GED.
Proficiency with Microsoft 365.

Responsibilities

Serve as the customer service liaison between the company and customers.
Resolve issues such as billing and shipment tracking, address customer concerns, and build customer relationships.
Process customs and Participating Government Agency (PGA) entries to clear goods into the United States.
Apply client submission requirements and commodity-specific clearance procedures.
Open files and enter notes, information, and document requests in corporate systems.
Review commercial invoices for accurate and complete information.
Review or issue documentation to meet government and carrier regulations.
Convert and verify shipment weight, volume, and foreign currency.
Send information and document requests to company employees, suppliers, service providers, and U.S. government agencies as needed.
Communicate with offices, departments, and teams about customs brokerage issues.
Ensure compliance with regulatory agencies such as the FDA, EPA, and USFWS.
Coordinate shipping details with U.S. forwarders, steamship lines, airlines, agents, and other parties.
Maintain communication with customers, carriers, and vendors.
Coordinate shipments from airlines, ocean piers, and container freight stations to customer or consignee destinations.
Coordinate pickups and invoice files.
Stay current on regulations, laws, guidelines, and Deringer requirements, and act as a resource to internal and external clients.
Handle accounting processes accurately and promptly.
Answer email and telephone calls promptly and professionally.
Handle confidential information; provide instructions to colleagues as appropriate; and recommend process and departmental or company improvements.
Perform other duties as required and assigned.