Import Special Tasks

MSC Mediterranean Shipping Company SA • Mount Pleasant, SC

3d • Onsite

About The Position

The Import Special Tasks role supports smooth cargo operations and exceptional customer experiences. The position coordinates cargo movements, resolves discrepancies, and communicates with departments, government agencies, and overseas offices. It focuses on providing accurate transportation updates and timely responses to customer inquiries.

The role coordinates corrections to cargo and manifest information, works with relevant parties on operational and commercial feasibility for special requests, and provides quotes for charges. It also handles customer inquiries, submits manifests to Customs and terminals, manages in-bond permits, and runs reports to identify and apply corrections.

This is an on-site office role, Monday through Friday, five days per week. Fully remote or hybrid work is not available, except when off-site duties are required. Other duties may be assigned.

Requirements

• Bachelor’s degree preferred or equivalent experience in a similar role, such as supply chain, transportation, shipping, logistics, freight forwarding, or customer service.
• Advanced English proficiency.
• Intermediate MS Excel skills and ability to learn new software.
• Advanced attention to detail, communication, customer orientation, dependability, organization and time management, proactivity, and productivity.
• Intermediate problem-solving skills and ability to work as a team player.
• Authorization to work in the U.S.
• Ability to work on-site at the designated office location five days per week, Monday through Friday.
• Ability to sit for prolonged periods and work on a computer.
• Ability to lift up to 15 pounds.
• Ability to commute to the designated office location.

Nice To Haves

• Prior import experience.

Responsibilities

• Contact departments outside Import Customer Service to correct discrepancies and ensure cargo is coordinated to the proper POD.
• Resolve errors and confirm operational feasibility for change-of-destination requests.
• Coordinate with GVA on commercial and operational feasibility for special requests, including changes of destination, added transshipment, re-exports, returned cargo, and misdeclared cargo.
• Communicate container status to government agencies, overseas offices, and other departments.
• Provide accurate quotes for charges upon request.
• Respond promptly and professionally to phone calls and emails.
• Ensure proper entry filing for customers and provide excellent customer service.
• Resolve customer issues using available tools and appropriate actions, aiming to address them on first contact whenever possible.
• Provide accurate, timely answers to transportation-status questions and updates in accordance with corporate guidelines.
• Cross-check manifests against discharge lists to identify discrepancies.
• Enter manifest data into the relevant system, such as OVA.
• Submit manifests to Customs for direct approval, ensure acceptance, and handle rejections.
• Receive packing lists and adjust manifested piece counts accordingly.
• Submit updated manifest information to Customs and the Terminal.
• Manage in-bond permits (IT, T&E, IE) by canceling, renewing, or issuing them.
• Run reports and apply necessary corrections.
• Perform other duties as assigned.

Benefits

• Health, prescription, dental, and vision insurance.
• Life insurance with a one-time annual salary benefit of up to $50,000.
• Long-term disability benefits.
• Flexible Spending Accounts for health, dependent care, and transit/parking.
• Supplemental life, accident, critical illness, and hospital indemnity plans.
• Short-term disability insurance.
• 401(k) plan with a 3% Safe Harbor contribution and the option for an additional 3% employer match.
• Wellness program initiatives.
• Corporate partner discount programs.

What This Job Offers

• Job Type: Full-time