Provides user support for import & export systems including problem resolution, customs queries, user issues and recommends/supports system changes. Participates in the evaluation, development, implementation, and continuous improvement of specific SCM business processes including cost savings and cycle time reduction. Provides ongoing support in resolving process/execution issues with both internal and external customers. Responds to requests for support/service and develops processes to meet customer demands to ensure satisfaction. Provides necessary data for bid activity on import/ export and transportation related costs. Monitors activities of the team against defined objectives, reports on achievements and proposes ways in which performance can be improved. Maintains applicable system tables in support of related activity. Performs other duties assigned by manager
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Job Type
Full-time
Career Level
Mid Level