Import Coordinator

MODE Global • Chalfont, PA

2d

About The Position

Provides support and administration of import traffic while maximizing margin and efficiency. Responsible for all day-to-day activities in the transportation cycle: dispatching carriers to align with our customers’ needs, tracking shipments, customer reporting, issue resolution and invoicing.

Requirements

• 2-3 years’ experience providing stellar, responsive, front-line customer service is preferred.
• Highly organized; possessing the ability to learn and apply established procedures within a short ramp-up time.
• Quick learner, multi-tasker, organized, detail-oriented, problem-solver.
• Strong customer service and communication skills; thrives in a fast-paced environment.
• Proven experience managing/prioritizing own work assignments, and meeting deadlines.
• Requires confidence and independent decision-making skills to problem-solve, juggle competing priorities, and provide accurate and responsive customer service.
• Ability to quickly assess client situations and escalate to management when needed.
• Must have willingness to learn and grown in a fast-paced environment and work well with others as a team.
• Proficient with Windows operating system, MS Excel, MS Word, Outlook, and internet browsers.

Nice To Haves

• Associates or Bachelor’s degree from accredited college or university with a focus on International Business preferred.

Responsibilities

• Support Import Department in all aspects of Import Traffic activity.
• Responsible for the day-to-day activities in the transportation cycle; including contacting drivers for status updates.
• Responsible for executing shipments, customer reporting, customer tracking and customer billing.
• Understand customs and freight releases and how/whom to contact for resolution.
• Update customer records via Descartes operating system, ensuring data integrity.
• Other duties and projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree