Ocean Import Coordinator

GEODIS•Mississauga, ON

23h

About The Position

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Requirements

Minimum 2 years of related experience and/or training; or an equivalent combination of education and experience
Minimum 1 year experience in customer service or coordinator role
Experience with Transportation Management Systems
PC literate with experience with Microsoft Outlook, Word, Access, and Excel
Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
Excellent planning and organizational skills
Strong problem-solving skills
Ability to multitask

Nice To Haves

Experience with optimization tools preferred

Responsibilities

Consolidates client orders into optimal load profiles and assigns carriers to loads utilizing transportation management systems
Responsible for load planning, optimization, routing, and scheduling of all transportation modes
Develops and implements final stage system parameters that drive system load assignments that identify, build, and book hundreds of loads per day in compliance with client routing expectations, driving financial impact to client
Responds to client needs by answering e-mails, calls, tracking and moving shipments
Serves as the daily direct point of contact for client; direct point of contact for client issues that require immediate attention
Recommends corrective action to client or executives to adjust customer complaints
From a macro level, monitors and ensures on-time pick-up and delivery based on reports
Negotiates with carriers daily and makes decisions on behalf of client within individual client parameters (e.g., up to $1,000 within the lowest rate); makes best financial decision as representative for client
Expedites shipments on behalf of client, when necessary
Creates, analyzes, and presents financial and service reports to clients on a weekly, monthly, and quarterly basis; provides load exception reporting
Responsible for leading daily, weekly, and monthly meetings with client and GEODIS leadership, as required
Leads carrier on-boarding calls and performance calls on behalf of client(s) to ensure carrier leadership and Operations personnel handle freight in accordance with client’s expectations
Develops materials for and leads client QBR meetings (client executives, GEODIS executives, Transportation Management groups, etc.)
Responsible for the development and execution of strategic initiatives that improve service, financial savings, efficiency, productivity, and communication to client and GEODIS
Develops proactive problem solving and cost saving opportunities
Works with IT implementation team to validate and improve TMS performance; assists with strategic initiatives to increase automation and efficiency
Determines work procedures related to assigned clients and ensures that the standard operating procedures are accurate; provides quarterly updates to Training Administrator
Coordinates with FAP on invoice resolution and carrier escalation
Validates and approves accrual reports provided by Central Billing Team before clients are billed each week
Provides cross-training to coordinators, senior planners, and supervisors as each is expected to be able to step in and support client(s) at any given time; is cross-trained on operational responsibilities for at least two additional clients in order to support when needed
Carrier & Vendor Coordination: Liaise with customers, air & ocean carriers, warehouse & trucking providers, and co-loaders to secure capacity, negotiate rates, and optimize routing
Ensure adherence to international trade regulations, INCOTERMS, and customs requirements while managing shipping documentation
Continuous Improvement to identify opportunities for operational efficiencies, process improvements, and enhanced customer service
Supports GEODIS’ programs for Safety, Health, Environment, Quality, Ethics, Compliance, CSR, and Sustainability
Other duties as required and assigned