Import Coordinator - Ocean

Forward Air•Dallas, TX

7d•Onsite

About The Position

The Import Coordinator - Ocean supports international ocean import operations by assisting with shipment coordination from vessel arrival through inland delivery. The role processes documentation, tracks shipment milestones, and coordinates with carriers, brokers, and drayage providers. It supports timely clearance and delivery while maintaining accurate shipment records. The position is 100% onsite and may involve travel for related meetings or events.

Requirements

High school diploma or GED equivalent required.
Prior experience in logistics, transportation, or related operations roles.
Experience with CargoWise or similar TMS/forwarding tools, or demonstrated ability to learn systems quickly.
Strong organizational and communication skills.
Strong attention to detail and time-management skills.
Ability to follow defined procedures and meet deadlines.
Demonstrated discretion and confidentiality in handling and protecting sensitive information.
Proficiency with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.), and web conferencing tools (Teams, Zoom, Webex, etc.).
Comfort commuting to and working in a 100% onsite setting, with travel for related meetings or events.

Nice To Haves

Undergraduate degree in logistics, supply chain, business, or a related field.
Basic understanding of ocean import processes and containerized freight.

Responsibilities

Assist with coordinating ocean import shipments from vessel arrival through final delivery.
Process and review import documentation, including bills of lading and arrival notices.
Enter and maintain shipment information accurately in CargoWise and other systems.
Track customs clearance, port availability, and inland delivery milestones.
Communicate with steamship lines, NVOCCs, customs brokers, drayage providers, warehouses, and internal teams.
Follow U.S. import regulations, carrier requirements, and internal SOPs.
Identify risks related to delays, documentation, demurrage, or detention and escalate as needed.
Support validation of charges and billing accuracy.
Respond to customer inquiries related to shipment status and delivery timing.
Maintain organized shipment documentation and records.
Provide support during peak volumes or operational disruptions.
Perform other duties as assigned to meet evolving business needs.