Import Bids Analyst
About The Position
Handles customer enquiries and shipment documentation, following MSC guidelines. This role involves entering and monitoring shipment information through MSC's proprietary IT system, liaising with shippers, consignees, government agencies, and overseas offices. The analyst will assume documentary and customer service responsibility for assigned shipments, maintain efficient ocean shipments documentation and correspondence, and establish and maintain positive relationships with customers. Key duties include efficiently routing files and shipments, providing timely and accurate responses to customer inquiries regarding transportation milestones and shipment details, and observing corporate guidelines when addressing customer inquiries. The role also requires escalating unique or complex customer issues to the appropriate supervisor for resolution when necessary, generating potential solutions to customer issues, and providing feedback on current corporate practices and metrics to support process efficiencies. The position requires presence on-site 5 days per week and performing other related duties as assigned.
Requirements
- Bachelor’s degree preferred or equivalent experience
- English: advanced
- Strong attention to details
- Organized, efficient, and able to manage time effectively
- Strong customer service mindset, focused, and responsive
- Ability to work under tight deadlines
- Great team player
- Knowledge of MS Excel with the ability to learn new software
- Authorization to work in the U.S
Nice To Haves
- Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, call center, administrative or clerical jobs
Responsibilities
- Enter and monitor shipment information through use of MSC proprietary IT system.
- Liaise with shippers, consignees, government agencies and overseas offices as necessary.
- Assume documentary and customer service responsibility for all assigned shipments.
- Maintain efficient ocean shipments documentation and correspondence.
- Establish and maintain positive relationship with customers.
- Efficiently routing all files and shipments
- Provide timely and accurate response to customer inquiries regarding transportation milestones and shipment details.
- Observe corporate guidelines when addressing customer inquiries regarding shipments.
- Escalate unique or complex customer issues to the appropriate supervisor for resolution when necessary.
- Generate potential solutions to customer issues.
- Provide feedback regarding current corporate practices and metrics to order to support process efficiencies.
- Perform other related duties, as assigned.
Benefits
- Health Insurance
- Dental & Vision Insurance
- Life Insurance: one-time annual salary up to $50,000
- Long Term Disability Insurance
- Paid Parental Leave
- Business Travel Insurance
- Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
- Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
- Short Term Disability Insurance
- 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
- Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
- Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
