Implementation & Training Specialist

VEHLO PURCHASER LLC•Knoxville, TN

2d•Hybrid

About The Position

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology. Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever. Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other. About the Role: We’re looking for a CRM Onboarding Specialist to support the Aftermarket division with the implementation, configuration, and ongoing management of workflows on behalf of our customers within the Vehlo CRM platforms. You’ll work closely with our customer base and the customer success teams to deliver a positive seamless experience during onboarding.

Requirements

2+ years of experience in CRM management, email automation, or digital marketing execution
Strong understanding of customer segmentation, lifecycle automation, and campaign optimization.
Detail-oriented with experience managing multiple projects in a fast-paced environment.
Familiarity with HTML for email formatting and editing a plus.
Experience supporting customer success or onboarding teams preferred.
Excellent communication skills and a collaborative mindset

Responsibilities

Own the initial setup of CRM and online service scheduler for new customers, ensuring templates, triggers, and logic are properly implemented.
Continue to provide support and check on customers throughout the relationship.
Provide guidance and recommendations to our shop owners on how to leverage their CRM software to drive new customer acquisition, repeat customers and upsell their services.
Be the go-to resource for email and CRM execution across Aftermarket product lines.
Adapt and expand role responsibilities as business needs evolve and new CRM technologies emerge
Primary point of escalation for product & customer issues for those using OSS + CRM.