Implementation Specialist

Storable

2d•$60,000 - $85,000•Remote

About The Position

Storable is seeking an Implementation Specialist for the Marine Division to join their collaborative and committed team that serves their Marine customers. As an Implementation Consultant Marine, the specialist will complete smooth and successful onboarding setups for net new clients and resolve case-based inquiries from customers during peak season. The specialist will be entrusted with crafting and delivering warm, enthusiastic, and customized support experiences for their Marine customers. The specialist will be the connection point to help bridge any knowledge gaps that may arise through the customer base. Through creativity, empathy, and critical thinking skills, the specialist will analyze, investigate, and resolve complex issues. While the specialist may encounter problems that can be resolved through a number of existing resources, they may also have to troubleshoot an issue that has not yet been tackled. The specialist will have experience onboarding customers and resolving complex issues in a SaaS environment. They also have a desire for accurate and quality work.

Requirements

Must have advanced skills in Microsoft Excel.
3+ years of experience working on an implementation team.
Must have excellent customer service skills.
Strong communication skills (written and verbal).
Ability to problem solve, analyze situations, and provide solutions.
Highly organized with strong attention to detail.
Foundational knowledge of math, accounting, and finance concepts.
Must live near a major airport (30 minutes) and be available to travel up to 25% as needed.
All applicants must be currently authorized to work in the United States on a full-time basis.
Reside in one of the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY.

Nice To Haves

Data Analysis and Project Management experience preferred.
Ability to understand and troubleshoot accounting/financial data preferred.
Ability to analyze a financial ledger and quickly complete calculations based on the information provided.

Responsibilities

Manage the process of onboarding 15+ new clients each month onto our platforms.
Import, organize, and merge batches of client data.
Be a point of contact for customer inquiries and service requests during the onboarding process.
Manage customer expectations.
Work within tight deadlines.
Troubleshoot and resolve issues for clients via phone and email.
Advise clients on how to get the most out of our products.
Resolve complex questions on time.
Resolve product inquiries.
Record all data in Salesforce, Rocketlane and Jira.

Benefits

Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
401(k) match after 60 days, 100% vested after 1 year.
Employer contribution to your HSA, plus an HRA to help offset your deductible.
Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy.
Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences!
8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
8 hours of Rest, Relax, Recharge time to care for your mental health.
Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
$50 monthly home data stipend, plus a home office sign-on bonus of $250.
Fertility care support options to help in your journey towards parenthood.
Access to financial experts to help you make informed decisions and achieve your financial goals.
Direct Student Loan Payment Program, some qualifications and eligibility rules apply.