Implementation Technician

Diligent Robotics

4d

About The Position

Diligent Robotics is building a future where robots work alongside human teams. Its robot, Moxi, operates in hospitals across the country, delivering supplies, medications, and lab samples so nurses and clinical staff can spend more time with patients. The Implementation Technician helps launch Moxi robots at new hospitals by testing them in real-world conditions, training hospital staff, and supporting implementation teams to help launches go smoothly. This is not an engineering role, and robotics experience is not required.

Requirements

• Customer service experience, with a friendly, patient, and calm approach in hectic situations.
• Clear communication in person, by phone, and over chat.
• Strong organizational skills and ability to manage several tasks at once.
• Ability to learn quickly, ask good questions, make sound decisions independently, and take initiative.
• Ability to work collaboratively with the team and leads while anticipating needs and supporting progress.
• Comfort with technology and curiosity about how things work.
• Ability to travel across the U.S., up to 70%.
• Flexible schedule, including some nights, weekends, and holidays, and before- or after-hours on-call support during launches.
• Valid U.S. driver’s license.
• Ability to stand and walk for extended periods across large hospital campuses and lift up to 40 lbs.
• Ability to meet and maintain hospital vendor credentialing requirements, such as drug screening, immunizations, and a background check.

Nice To Haves

• Healthcare or hospital experience.
• High school diploma or GED.

Responsibilities

• Test Moxi robots from start to finish on real hospital routes and provide clear, accurate feedback to engineers.
• Train clinical and non-clinical hospital staff to work with Moxi robots and introduce Moxi to hospital leaders.
• Monitor and safely assist robots as they move through busy hospital hallways during implementation.
• Answer questions from hospital staff and, occasionally, patients and visitors about the robot.
• Help prepare robots and sites by receiving and packing robots, setting up request stations, and labeling maps in the company’s software.
• Collect data to help engineers resolve door and elevator issues.
• Keep training materials and team resources up to date.
• Flag issues early and support Specialists and Engineers as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED