Let's begin! Implementation Specialist

Moody's•Chicago, NY

About The Position

Moody’s is seeking an Implementation Specialist to join its Know Your Customer Solution Delivery team. In this client-facing role, you will provide technical and functional assistance during implementation projects, helping clients configure and deploy Know Your Customer products. You will work with project managers, customer success managers, product specialists, and clients to translate business requirements into effective technical solutions. The team guides clients through onboarding, configuration, and implementation of Moody’s compliance and risk management solutions, including Anti-Money Laundering and Know Your Customer platforms. The work emphasizes accuracy, reliability, client satisfaction, analytical thinking, dependability, continuous improvement, and responsible innovation. The position is full-time and eligible for incentive compensation in addition to base salary. For US-based roles, the anticipated base salary range is $82,400–$119,450, depending on factors including experience, education, level, skills, and location. Moody’s offers a competitive benefits package.

Requirements

1–3 years of experience working in a technical role, ideally in a Software as a Service platform environment.
Functional understanding of financial instruments in the banking or insurance industries.
Relevant experience with third-party screening and monitoring solutions for Anti-Money Laundering, Know Your Customer, Anti-Bribery and Corruption, and Politically Exposed Person risk management.
Knowledge of file transfer protocols, information technology security, Software as a Service applications, and cloud services.
Strong problem-solving skills, persistence in the face of obstacles, and the ability to analyze information and apply logic to work-related issues.
Strong client communication skills and the ability to work cooperatively with a dependable, professional approach.
Basic understanding of artificial intelligence concepts, curiosity about how AI tools can improve processes and efficiency, and willingness to develop awareness of responsible AI practices, including risk management and ethical use.
Undergraduate or first-level degree, such as a bachelor’s degree.

Responsibilities

Collaborate with project managers, customer success managers, and product specialists to gather business requirements, document solutions, and implement configurations that meet client needs.
Assist in installing and upgrading client software, and configure or help configure it to meet each client’s requirements.
Participate in unit, integration, and user acceptance testing to help ensure successful and accurate solution deployment.
Provide technical training to client administrators and transfer knowledge to support their ongoing use and management of the platform.
Use internal tracking systems for issue management, time reporting, and project documentation, maintaining accurate and up-to-date project records.
Contribute to improving the product suite and knowledge base through documentation reviews, product and methodology feedback, and development of how-to resources.