Implementation Specialist (Hybrid or Remote)

Traction Rec

6d•Hybrid

About The Position

This role is open to remote based candidates based in Canada with a preference for PST/EST. We’re looking for an Implementation Specialist to join our team and be part of our next stage of growth. As an Implementation Specialist, your top priority is to understand business requirements and processes, leading the customers and other project team members to the optimal solution. This role is required to demo existing product functionality, configure the product, build custom solutions, lead training sessions, and manage deployments through the implementation cycle. Additionally, you will be leveraging AI tools and agents (including Claude) to enhance and accelerate discovery, documentation, and configuration work throughout the implementation lifecycle. Who we are: At Traction Rec, community is at the heart of everything we do. We empower nonprofit organizations like YMCAs, Jewish Community Centers (JCCs), Boys & Girls Clubs of America (BGCA), and Salvation Army Kroc Centers to strengthen their communities through great technology built on the Salesforce platform. By enabling these organizations to deliver their services more efficiently, we help them focus on creating meaningful connections and driving positive change where it matters most. We believe that business is a powerful force for good. As part of this belief, we’ve committed to the Pledge 1% for the Planet, dedicating 1% of our time, product, profit, or equity to supporting environmental and community causes. This commitment reflects our dedication to creating a positive impact that extends beyond technology. Our passion for community and innovation has earned us recognition, including: Salesforce Nonprofit Sales Partner of the Year and ISV Partner of the Year Globe & Mail's Top Growing Companies of 2024 and 2025 Deloitte's Technology Fast 50 winner 2024 Deloitte's Technology Fast 500 winner 2024 and 2025 At Traction Rec, we live our values: Community, Authenticity, Impact, Fun, and Growth. As a Living Wage Certified employer in British Columbia, we are dedicated to supporting not just the communities we serve but also the people who make it all happen —our team. If you’re passionate about making a difference and want to join a company that puts community first, we’d love to have you on this journey with us. Together, let’s create stronger, healthier, and more connected communities.

Requirements

Degree/diploma in Business, Information Systems or equivalent experience
2+ years technology, consulting and/or internal technology management experience
Experience in Salesforce configuration and integrated 3rd party products
Technical or process design acumen to translate business requirements and pain points into functional designs
Effective independent time management and prioritization specifically because of a fast paced, remote working environment
Ability to facilitate discovery workshops, manage stakeholder expectations, and communicate confidently with both end users and executive sponsors, translating technical trade-offs into business language
Experience using AI assistants (e.g., Claude, ChatGPT, Copilot) to accelerate requirements gathering, documentation, or solution design
Familiarity with Salesforce Agentforce or comparable agentic AI tools, and interest in applying them to client solutions
Ability to responsibly integrate AI tools into a delivery workflow, knowing when to rely on them and when human judgment is required

Nice To Haves

Billing, Finance, Accounting, and Payments experience
Genuine interest or experience in how AI and agentic tools are reshaping implementation and delivery work, with ideas about where & how they can be applied next.
Bonus points if you’ve worked with nonprofit community centers or parks and recreation organizations

Responsibilities

Understanding existing Traction Rec / Integrated Partner product capabilities and limitations with the goal of helping the client navigate to the best use of the out of the box offerings
Navigating business requirements and proposing functional designs with the goal of maximizing the use of native / declarative Salesforce solutions
Keep the end-user experience, the member, participant, or family interacting with the system, front of mind when developing and proposing configurations.
Make business process improvement recommendations in collaboration with other project team members
Leading best practices for designing, developing, testing, and deploying new functionality
Setting up and guiding customers through environment management and deployment best practices
Prepare customers for life after go-live, building admin documentation and leading train-the-trainer sessions so client teams can confidently manage their own solution
Use AI tools and agents to accelerate requirement documentation, solution design artifacts, and client-facing deliverables
Evaluate opportunities to apply Agentforce or other AI/agent capabilities within client Salesforce orgs as part of solution
Analyzing, transforming, and loading data
Navigating and configuring Salesforce’s Security Model
Recommending and building Reports and Dashboards
Collaborating with the Customer Support team to assist clients after go lives
Travel to clients (Must be able to travel in Canada and US, without restriction)