Implementation Specialist (US Vehicles)

eBay•Salt Lake City, UT

1d•$57,600 - $96,100•Remote

About The Position

We are seeking an Implementation Specialist that will guide strategic and enterprise merchants through the process of connecting their business to eBay, primarily by way of eBay’s direct user interface and third-party software partners who have adopted our APIs. You will work with multiple sellers at a time, managing their onboarding projects and ensuring they are set up for success. This role collaborates primarily with the Business Development Team, Vehicle Sales team, internal partners, & regional business unit teams. In this role, you will report to the Manager of Implementation, who reports into the broader Connectivity Strategy & Operations organization.

Requirements

2+ years in onboarding, sales operations, or technical support, preferably in automotive or e-commerce.
An understanding of implementing a business into eBay, using eBay’s user interface or 3rd party software to list and manage inventory, as well as successfully selling and managing fulfillment of sold inventory
Understanding of eBay Motors and marketplace functions, including inventory control, eCommerce marketing, and customer service, with a willingness to learn merchant best practices.
Ability to learn and speak to eBay’s API, feeds, and other pathways for onboarding
Proactive approach, willingness to own multiple projects, customer interactions, and issues from start to finish, and comfortable with change
Analytical and optimistic problem-solver with a curiosity and an appetite to grow and develop
Passionate about the eBay marketplace and seller community

Responsibilities

Onboard and configure vehicle dealership accounts, setting up data feeds, listing templates, stores, and promotions for inventory directed to the eBay Motors Platform.
Guide enterprise and strategic merchants in setting up eBay accounts using third-party software, the eBay interface, and tools for successful listing creation and order retrieval.
Troubleshoot and resolve merchant and partner issues for vehicles dealers and Core / Live eBay merchants.
Partner with internal teams at eBay and external partners in order to successfully onboard vehicle dealers and Core / Live sellers to eBay.
Collaborate with merchants on Marketplace standards, ensuring sellers have the foundation to thrive.
Smoothly transition merchants from Onboarding to post-live teams, such as Scaling and Account Management.
Identify and implement process optimizations in coordination with peers and partners.
Collect merchant feedback and advocate on their behalf internally.
Document projects and interactions in Salesforce, tracking performance data.
Report weekly on KPIs & bencharmarks.