Implementation Specialist

ADP•Louisville, KY

About The Position

As an Insurance Implementation Specialist, you will be the client's first point of contact post-sale, managing the implementation process from the sale through the transition to Client Service. Your role ensures the establishment of a positive relationship with the client. You will perform a thorough review of the policy and client's information and set client expectations to ensure the successful transition of clients to the Client Service Team. You will spend most of your day receiving and reviewing sales orders, policy information, and client information for completeness, and work closely with sales to notify them of any outstanding issues/items. You will make welcome calls to the client to establish a relationship, set and reinforce expectations, confirm information, and answer any questions clients may have. You will classify employees and owner/officers in all applicable systems to ensure accurate premium deductions. You will be available to take client calls and service clients through the first premium impound, ensuring all features have started prior to turnover to Client Service. To thrive in this role, you need a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style should be clear and easy for clients to understand and act upon, leading to high client satisfaction scores. Pace should not scare you, and you will find a healthy dose of fun, career opportunities, and friendships that last in a company that values inclusion.

Requirements

Prior experience is not required; we will train you to be successful!
You can work overtime hours during peak seasons.
Strong Professionalism and business acumen
Strong follow-up skills for timely and effective closure of open items on Sales Orders and in the Implementation Process
Strong oral communication skills with clients, sales, and other service associates.
Strong ability to work effectively under pressure of time constraint, while maintaining a professional service and attitude.
A college degree is great but not required. What's more important is having the skills to do the job.
Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

Nice To Haves

Must have or receive the appropriate Property & Casualty insurance license within 30 days of employment. ADP will support successful candidates in the testing process.

Responsibilities

Onboard Client: Create exceptional onboarding experiences for Insurance Products implementation. Through expertise and relationship-building, help clients develop the skills and confidence to use products with ease.
Implement ADP Technologies: Analyze existing systems, interface requirements, and business processes. Incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.
Partner Internally: Interact/collaborate with ADP associates in sales and customer service. Exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
Multi-Task & Communicate: Work on multiple time-sensitive follow-ups/projects simultaneously. Share essential information with clients and internal teams. Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.