Implementation Specialist

ADP•Augusta, GA

10d•Onsite

About The Position

ADP is hiring a Client Onboarding Specialist. This role is for individuals looking to grow their career in an agile, dynamic environment with opportunities to progress, and who are continuous learners embracing ongoing training, development, and mentorship. The company values equity, inclusion, and belonging, creating a safe space for diverse perspectives. As a Client Onboarding Specialist, you will carry the ADP relationship forward after a sale and enable the first interaction between mid-sized business clients and ADP's industry-leading payroll and HR solutions. You will build relationships with clients and seamlessly implement ADP's technologies to ensure your clients achieve long-term success. Your efforts will have a direct impact on the day-to-day lives of your clients' employees. You will spend your day ensuring clients are comfortable using ADP's products and services, partnering with clients to understand their business needs, analyzing existing systems, interface requirements, and business processes, and guiding clients towards the best solution for their unique business needs. The role involves meeting new clients from various geographies and industries, requiring different solutions. The company offers top-ranked training. To thrive, you must be comfortable working in a metrics-driven environment, have strong client relationship-building skills, clear and concise communication, and a professional demeanor. Pace should not be a deterrent. The company fosters friendships and inclusion.

Requirements

High School Diploma
Basic project management skills
Ability to work overtime hours during peak seasons
Experience noted above OR Military Experience

Nice To Haves

Bilingual (English/Spanish) preferred
A college degree is great but not required. What's more important is having the skills to do the job.

Responsibilities

Onboard Clients: Create exceptional onboarding experiences for each product or service implementation. Help clients develop the skills and confidence to use products with ease through expertise and relationship-building.
Implement ADP Technologies: Consult with clients and analyze existing systems, interface requirements, and business processes to deliver a comprehensive ADP solution. Incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.
Partner Internally: Collaborate with ADP associates in sales and customer service and exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
Multi-Task - Communicate: Work on multiple time-sensitive projects and follow-up items at the same time. Share essential information with clients and the teams worked with at ADP.
Organize: Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons.