Implementation Specialist

Payroll & Benefit Solutions•Hoover, AL

About The Position

The Implementation Specialist is responsible for managing the end-to-end onboarding process of new payroll clients, ensuring a seamless transition into PBS systems and services. This role plays a vital part in creating a positive first impression of PBS by delivering a smooth, accurate, and timely implementation experience. The Implementation Specialist configures and tests payroll and HRIS systems, imports and verifies data, and provides clients with personalized training and support throughout the onboarding process. The position requires strong technical knowledge of payroll and HRIS platforms-particularly isolved-as well as excellent communication and problem-solving skills. Implementation Specialists collaborate closely with the Business Development, Tax, Payroll, and IT teams to ensure all client data, tax configurations, and system setups meet compliance standards and operational requirements. By maintaining meticulous documentation, adhering to strict timelines, and providing exceptional customer service, the Implementation Specialist ensures that each client's initial payroll runs are successful and that they are fully prepared to transition to their ongoing service team.

Requirements

3-5 years of related experience and/or training; or equivalent combination of education and experience
Proficiency with Microsoft Office programs
Comfortability with project management systems such as Click-Up, Asana, etc.
Detail-oriented with the ability to multitask and prioritize work
Flexible and adaptable, able to work under pressure and handle sensitive issues
Excellent interpersonal, communication, and customer service skills
Meticulous attention to detail and willingness to question discrepancies
Organized, communicative, and capable of managing multiple tasks efficiently while providing excellent customer service
Strong technical knowledge of payroll and HRIS platforms-particularly isolved
Excellent communication and problem-solving skills

Nice To Haves

Prior experience with HRIS setups

Responsibilities

Managing the end-to-end onboarding process of new payroll clients
Ensuring a seamless transition into PBS systems and services
Configuring and testing payroll and HRIS systems
Importing and verifying data
Providing clients with personalized training and support throughout the onboarding process
Collaborating closely with the Business Development, Tax, Payroll, and IT teams
Ensuring all client data, tax configurations, and system setups meet compliance standards and operational requirements
Maintaining meticulous documentation
Adhering to strict timelines
Providing exceptional customer service
Ensuring that each client's initial payroll runs are successful
Ensuring clients are fully prepared to transition to their ongoing service team