Implementation Specialist

Webster Bank • Milwaukee, WI

24d • $55,000 - $57,000 • Remote

About The Position

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer. Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work! As an Analyst on the Implementation team, you’ll be providing world-class customer service to our Business Partners, Employers, Agents, Brokers, Insurance Carriers, TPAs, employer relationships and channel partners. Using a consultative approach, you will onboard our employers, develop an optimal plan design to meet their business need, create and maintain a formal implementation plan, and deliver on quality execution and employer satisfaction.

Requirements

• 2+ years’ experience in healthcare operations and/or implementation
• High School Diploma required; Bachelor's degree preferred.
• Excellent interpersonal, negotiation, and relationship-building skills.
• Exceptional verbal and written communication skills.
• Experience in project management.
• Strong problem-solving skills.
• Self-starter with a strong sense of ownership
• “No task is too small” attitude, with a passion for service excellence and an eagerness to learn.

Responsibilities

• Lead onboarding process for employers, which includes presenting the options and working with your assigned employers to select the best plan design and product set up to meet their needs, articulate the implications and customer experience of their go forward design, and conduct training on use of the product.
• Demonstrate and present how our CDH products will function within the chosen plan design/configuration.
• Has a strong command of all product offerings, including complex integration components.
• Anticipate, address, and develop solutions for concerns or challenges that an employer may face, leverage internal SMEs where needed to drive and deliver on quality execution.
• Manages implementation by developing and maintaining a detailed project plan for each assigned employer, with sign off by the partner at onset, throughout various components and upon completion.
• Completes file testing for specific file types and owns communication for all file testing throughout the course of the implementation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees