Implementation Specialist

Payroll & Benefit Solutions•Hoover, AL

About The Position

The Implementation Specialist is responsible for managing the end-to-end onboarding process of new payroll clients, ensuring a seamless transition into PBS systems and services. This role plays a vital part in creating a positive first impression of PBS by delivering a smooth, accurate, and timely implementation experience. The Implementation Specialist configures and tests payroll and HRIS systems, imports and verifies data, and provides clients with personalized training and support throughout the onboarding process. The position requires strong technical knowledge of payroll and HRIS platforms-particularly isolved-as well as excellent communication and problem-solving skills. Implementation Specialists collaborate closely with the Business Development, Tax, Payroll, and IT teams to ensure all client data, tax configurations, and system setups meet compliance standards and operational requirements. By maintaining meticulous documentation, adhering to strict timelines, and providing exceptional customer service, the Implementation Specialist ensures that each client's initial payroll runs are successful and that they are fully prepared to transition to their ongoing service team.

Requirements

3-5 years of related experience and/or training, or equivalent combination of education and experience.
Proficiency with Microsoft Office programs.
Comfortability with project management systems such as Click-Up, Asana, etc.
Detail-oriented with the ability to multitask and prioritize work.
Flexible and adaptable, able to work under pressure and handle sensitive issues.
Excellent interpersonal, communication, and customer service skills.
Meticulous attention to detail and willingness to question discrepancies.
Organized, communicative, and capable of managing multiple tasks efficiently while providing excellent customer service.

Nice To Haves

Prior experience with HRIS setups

Responsibilities

Manage the end-to-end onboarding process of new payroll clients.
Ensure a seamless transition into PBS systems and services.
Configure and test payroll and HRIS systems.
Import and verify client data.
Provide clients with personalized training and support during onboarding.
Collaborate with Business Development, Tax, Payroll, and IT teams.
Ensure client data, tax configurations, and system setups meet compliance standards and operational requirements.
Maintain meticulous documentation.
Adhere to strict timelines.
Provide exceptional customer service.
Ensure successful initial payroll runs for clients.
Prepare clients for transition to their ongoing service team.