Implementation Specialist

iRely Career Site•Irving, TX

1d•Onsite

About The Position

At iRely our growth and expansion have prompted us to hire for several new positions… We are seeking a Sr. Software Implementation Specialist to join our Professional Services team at our offices in Irving, Texas. This individual will play a pivotal role in implementation and deploying our ERP solutions and delivering exceptional value to our customers in the US. As a Software Implementation Specialist, you will act as a trusted advisor, ensuring seamless integration, configuration, and adoption of our software to meet customers' unique needs. This role involves a blend of technical proficiency, functional expertise, systems configurations, and customer-facing skills, requiring occasional travel to work directly with clients.

Requirements

Bachelor’s degree, computer science or equivalent
Minimum of 2 to 5 years of experience with SaaS or ERP software product implementation
Strong analytical, problem-solving, and communication skills.
Proven ability to manage multiple implementation projects and deliver quality outcomes in a fast-paced environment.
Able to travel 25% in the US

Nice To Haves

Previous experience with customer onboarding or business analyst roles area plus.

Responsibilities

Lead requirements-gathering sessions to understand customer needs and business processes.
Support Implementation from Sales handover to go-live
Provide top-notch customer service to large and strategic customers.
Support customers through User Acceptance Testing (UAT), training, and go-live activities.
Deliver training sessions for both trainers and end users, ensuring successful software adoption.
Interface with customers at all levels
Participate in customer meetings and sales events.
Provide customer training
Configure and build the iRely Store Suite to align with customer requirements.
Execute project tasks in collaboration with project managers to deliver projects on time and within scope.
Provide on-site and remote support during escalations, go-live, and post-go-live phases.
Follow established implementation standards set by the Professional Services Organization.
Assess and resolve complex project challenges, focusing on quality-driven solutions.