Implementation Specialist

FieldPulse • Dallas, TX

2d • Onsite

About The Position

This role focuses on owning the customer onboarding and implementation process for FieldPulse. The Implementation Specialist will work hands-on with new customers, guiding them through the adoption of new technology, even when they are hesitant. This involves understanding unique workflows, identifying gaps, proposing tailored solutions, and problem-solving in real-time. The role also includes leading training sessions, managing project timelines, and collaborating with internal teams to ensure a seamless customer experience. A key aspect is managing customer emotions, de-escalating frustration, and building trust to drive successful implementations.

Requirements

• A relentless work ethic: Willingness to go the extra mile to ensure customer success.
• 1+ years of experience in customer onboarding, implementation, or a similar customer-facing SaaS role.
• Project management skills: Ability to juggle multiple implementations while keeping customers engaged and moving forward.
• Strong communication and leadership: Clear, direct, and confident guidance, even when customers push back.
• Grit and adaptability: Embrace challenges, think on your feet, and don’t give up when things get tough.
• Critical thinking and problem-solving: Ability to troubleshoot technical issues, identify patterns, and develop creative solutions.
• High emotional intelligence: Understand customer frustrations, build trust, and keep implementation on track.
• Comfort with technology: Quickly learn new software and teach others how to use it effectively.

Responsibilities

• Own the onboarding experience: Work hands-on with new customers to implement FieldPulse, ensuring a smooth and successful transition.
• Overcome resistance to change: Patiently, adaptably, and persuasively help customers see the value of FieldPulse.
• Be a strategic partner: Understand customer workflows, identify gaps, and propose tailored solutions.
• Problem-solve in real-time: Develop creative workarounds for product limitations to ensure a seamless experience.
• Lead training and education: Conduct onboarding calls, product training, and best practice sessions.
• Keep implementation on track: Drive project timelines, track progress, and communicate effectively.
• Stay cool under pressure: De-escalate customer frustration, refocus, and drive toward success.
• Work cross-functionally: Collaborate with Sales, Product, and Engineering.
• Be a champion for our customers: Advocate for customer needs and provide feedback.

Benefits

• Comprehensive Health Coverage: Medical insurance, plus dental & vision benefits
• Lunches Provided Monday–Friday
• Health & Wellness Perks: Memberships
• 401(k) Plan
• Clear Path for Growth: Transparent career progression, professional development, and promotion opportunities.
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed