Implementation Specialist

Anthropic•San Francisco, CA

12d•$151,840 - $260,000•Hybrid

About The Position

We're building a team of Implementation Specialists to be the technical hands that switch Claude on inside our largest customers. This role focuses on the technical deployment, security credibility, and clean handoffs required to integrate Claude into customer systems. The Implementation Specialist will work directly with customer identity providers (Okta, Entra ID, Ping, Google Workspace) and IT/IAM leads to configure and troubleshoot integrations, debug technical issues, and author runbooks. This is a technical deployment role, distinct from adoption or enablement, and requires a deep understanding of enterprise identity and security protocols.

Requirements

5-7+ years in a customer-facing technical role — Technical Account Managers, Technical Onboarding, Technical Support, Solution Architects or technical consulting.
4+ years of hands-on, sustained ownership of enterprise identity integration work — SAML, OIDC, SCIM v2, JIT provisioning, across at least two major IdPs (Okta, Entra ID, Ping, Google Workspace) and familiarity with Work OS.
Ability to debug a broken SAML assertion or a misconfigured SCIM attribute map without escalating.
Proven track record running multiple concurrent enterprise deployments at F500 scale, with documented handoffs.
Customer-facing technical communication skills that hold up under pressure.
Working knowledge of enterprise security and compliance frameworks (SOC 2, ISO 27001, HIPAA, FedRAMP) sufficient to anticipate and answer customer security reviews.
Experience in regulated industries: financial services, healthcare, pharma, public sector and with the security-review rigor they require.
Portfolio discipline, you document as you go, you hit milestones you've committed to, and you don't drop balls across 5–10 concurrent threads.
Prior experience at an enterprise SaaS or AI/ LLM vendor with a heavy admin/IdP surface (e.g., identity, collaboration, security, or productivity platforms).

Nice To Haves

Senior candidates should have experience having led the Implementation Specialist function or built deployment playbooks from scratch at a prior company.
Exposure to AI/LLM products or agentic systems.
Familiarity with Claude specific concepts like Skills, MCP, and Plugins.
Experience partnering with SI / GSI delivery partners in an ecosystem attach model.

Responsibilities

Configure and troubleshoot SSO (SAML, OIDC), SCIM/JIT provisioning, MCP connectors, admin policy templates, and seat-assignment logic across Okta, Entra ID, Ping, and Google Workspace.
Deliver informative transitions to Support for deeper issues that require investigation and/or engineering support.
Run technical working sessions with customer IT, IAM, and security leads — including CISOs at F500 scale — explaining our security model, shared-responsibility boundaries, and data-handling posture.
Anticipate what a regulated customer's security review will ask (SOC 2, ISO 27001, HIPAA, FedRAMP) and partner with our AI Security Specialist when needed.
Diagnose identity edge cases live on calls: broken SAML assertions, misconfigured SCIM attribute maps, group-filtering issues, tenant-provisioning quirks.
Author Deployment Runbooks that the CSM inherits at handoff — as-built environment, admin contacts, known issues, support tier — so adoption starts warm.
Contribute to repeatable playbooks and admin documentation that shape how the IS function scales.