Implementation Specialist

BonLook • Calgary, AB

63d • Onsite

About The Position

Join our team as an Implementation Specialist! In this role you'll provide
on-site coordination, operational and technical support for new mergers,
renovations, closures, and location consolidations.  You will act as a liaison
between IT vendors, internal teams, and clinics to ensure work is completed with
minimal operational disruption.  You’ll facilitate onboarding and technology
enablement processes, optimizing operations post-acquisition and ensuring
seamless IT integration for clinics and retail locations.

This position is located at our Home Office in Calgary, Alberta.

Requirements

• College diploma in Information Technology (IT)
• 2-5 years of experience in IT implementation and project management
• Experience with network infrastructure and wiring, and Microsoft 365 administration
• Experience in project management and IT deployment
• Flexibility to travel to clinic locations as needed
• Outstanding oral and written communication skills, strong interpersonal and relationship management skills
• Excellent organizational and leadership skills, with the ability to manage multiple projects simultaneously
• Ability to work independently with minimal supervision, multi-task and thrive in a fast-paced environment
• Collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively

Nice To Haves

• Knowledge of optical and clinical operations is considered an asset
• Bilingualism in English/French would be considered an asset

Responsibilities

• Conduct and facilitate assessments for new locations, closures, renovations, and location consolidations across our brands
• Develop and maintain integration plans and documentation for each brand
• Oversee and coordinate the installation of new internet and WAN circuit for clinics
• Oversee a smooth migration or cancellation of existing telephony and internet services
• Manage network wiring installations, rack and server room setup and ensure infrastructure readiness
• Oversee procure, tracking, and manage IT hardware and software necessary for new merges, integrations, renovations, moves, and closures
• Partner with internal stakeholders to coordinate and execute ensure smooth clinic transitions
• Manage communications with key stakeholders throughout the implementation process
• Manage the flow of questions and support during lead up and early transition phases
• Track and oversee IT project progress, identifying and resolving issues to ensure timely and successful project delivery
• Identify opportunities and contribute to process improvements across implementation procedures
• Contribute to project and training documentation, supporting materials, and other resources
• Facilitate data migration, including mapping of fees, recalls, and appointments into the Acuitas system
• Schedule and lead validation calls between clinics and vendors (e.g., Ocuco)
• Perform on-site and remote system testing to ensure proper functionality and operational readiness
• Identify training needs and opportunities to manage future transitions and integrations
• Perform other duties as assigned to support the team and organizational goals

Benefits

• A comprehensive total rewards package, including two free pairs of glasses and lenses per year
• A coaching culture that fosters ongoing growth and development opportunities
• A people-first culture, (but dogs are also welcome)
• An organization that gives back locally and nationally, and supports you in doing so as well

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree