Implementation Specialist

Can/Am Technologies•Highlands Ranch, CO

6d•Hybrid

About The Position

Can/Am is hiring an Implementation Specialist to configure our Teller platform for county and city governments — and to personally stand behind the quality of that work. The role focuses on implementation: meeting with clients, translating their requirements into workflows and configurations, and guiding each project through go-live and quality assurance. This includes writing user test plans, running the tests, and fixing defects before a client ever sees them. You will help more governments adopt Teller as we grow, working closely with clients and our delivery team. You will report to the Implementation Configuration Lead, with roughly 30% travel to client sites.

Requirements

Knowledge: how to translate client business requirements into application configuration, workflows, and business processes.
Experience: 5+ years implementing business or financial software for clients, including hands-on technical configuration (SQL, XML, JSON).
Abilities: build client rapport, document data mappings and integration specs, and write clear user test plans and reproducible defect reports; able to travel ~30%.
Skills: SQL scripting (Oracle preferred) for data validation; configuring and testing enterprise applications; writing test plans, scenarios, and test data.

Nice To Haves

government / public-sector clients
API authentication
cloud-hosted solutions
Agile/Scrum
a Business or Project Management degree

Responsibilities

Translate client requirements into Teller configuration, workflows, and business processes.
Configure and deploy the solution to client specifications, and document data mappings and integration specs.
Write and run user test plans for your own configurations; record and remediate defects before UAT.
Confirm each deliverable meets our quality standard ahead of go-live.
Train clients on the configured solution and support go-live.
Coordinate project schedules and cutover steps with the delivery team.