Implementation Specialist
Levitate•Toronto, ON
•CA$65,000 - CA$65,000
About The Position
Levitate is seeking an Implementation Specialist to join our dynamic Customer Success team. This role serves as a critical bridge between Sales and Customer Success, helping new clients get up and running with our platform. We’re looking for a tech-savvy, organized, and proactive individual with strong communication skills and a passion for delivering a seamless onboarding experience. You'll assist clients with integrations, data migration, and setup - ensuring a smooth transition into the Levitate platform.
Requirements
- 1–2 years of customer-facing experience, preferably in a tech environment
- Strong technical aptitude and comfort with tools and integrations
- Fluent in Excel (basic formulas, VLOOKUP, data manipulation, etc.)
- Excellent written and verbal communication skills
- Highly organized with strong time management and multitasking abilities
- Professional and empathetic when working with clients
- Strong problem-solving mindset with a collaborative attitude
Responsibilities
- Lead implementation calls with clients to guide them through setup and onboarding
- Collaborate closely with Sales, Support, and Customer Success teams for smooth handoffs
- Troubleshoot implementation challenges through problem-solving and collaboration with Support and Engineering
- Accurately document customer interactions and updates in our system
- Effectively manage time and tasks to meet implementation deadlines
- Use AI tools to clean and prepare spreadsheets during onboarding processes
Benefits
- Paid time off and paid provincial holidays
- Paid parental leave
- Private pension matching
- Healthcare benefits
- Culture Crew and Emerging Leader programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
