Implementation Specialist (Talent Acquisition)

isolved • ,

2d • Remote

About The Position

The Implementation Specialist position is pivotal in the client onboarding process, facilitating smooth transitions from sales to fulfillment. This role involves gaining a deep understanding of each client's needs, documenting their processes, and ensuring seamless integration into our systems. Acting as a bridge between sales and account management, the specialist provides essential training to new clients, ensuring they feel confident and supported in using our systems effectively. With a focus on excellent communication and a positive attitude, this role plays a crucial part in ensuring client satisfaction and success, embodying innovation and efficiency in every interaction.

Requirements

• High school diploma or equivalent
• Attention to Detail
• Confident in decision making and the ability to explain processes or choices
• Initiative
• Excellent multitasking skills and task management strategies
• Strong Written and Verbal Communication Skills
• Logic & Analytical Testing Skills
• Typing skills

Responsibilities

• Assist with client onboarding
• Assist with project management tasks
• Resolve customer complaints and issues
• Schedule appointments and maintain calendars
• Warm transfer to their account manager.
• Set up proper expectations with the client
• Provide customer service and technical support to customers through incoming calls, emails and chats
• Establish the career site to match the company website
• Ensure client's websites are all set up correctly.
• Incorporate client forms and procedures seamlessly into their account.
• Coordinate with sales and product teams
• Prepare and distribute memos, emails, and reports
• Develop and implement training sessions for new clients
• Handle confidential information with discretion
• Test software applications and systems to identify and fix bugs, performance issues, and other defects.

Benefits

• Employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology.
• Solutions delivered directly or through our partner network to more than five million employees and 145,000 employers.
• HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions.
• High-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow.
• Equal opportunity employer.
• Progressive and open-minded meritocracy.
• Focus on employee experience.
• Comprehensive list of employee total rewards offerings available at www.isolvedeebenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED