Implementation Specialist

Club Caddie

12d

About The Position

Club Caddie, a Jonas Software company, is seeking an ambitious, action-oriented Implementation Specialist to join their implementation team. This role involves working with clients to install and configure Club Caddie software systems, ensuring a smooth transition and successful adoption. The specialist will manage the entire implementation process, from initial client meetings and data collection to final training and documentation, leveraging knowledge of golf course operations to tailor the software to individual client needs.

Requirements

• Action-Oriented: Enjoys working hard; is action-oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Approachability: Is easy to approach and talk to; spends extra time to put others at ease; builds rapport well.
• Bachelor's Degree
• Prior experience working as an Implementation Specialist or related field.
• Golf Industry Acumen: intimate knowledge with golf course operations and golf course management systems; familiarity with Club Caddie’s competitor’s software functionality. 3+ years of golf course operation experience.
• Sound technical knowledge.
• Proficiency in Microsoft Office product suite or related tools.
• The ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Strong Communication Skills and Presentation Skills: in written, spoken and non-verbal communications, is effective inside and outside of the organization in a variety of formal presentation settings; one-on-one, small and large groups, with peers, direct reports and with bosses.
• Ethics and Values.

Nice To Haves

• Prior Club Caddie experience preferred

Responsibilities

• Scheduling meetings with clients following the sale of Club Caddie software and leading the collection of data and other information required to structure purchased software systems.
• Creating and managing a project plan for each client, detailing the tasks that need to be completed for the timely installation of Club Caddie software systems.
• Leading communications with clients throughout the software setup process to obtain feedback and approval.
• Using knowledge of golf course operations, structuring Club Caddie software systems based on clients’ individual needs and specifications.
• Training clients on how to use Club Caddie software systems and add-on modules that fit their specific needs.
• Creating a specialized document for each client, detailing all customizations made.
• Managing key deliverables and project milestones.
• Providing cost and time estimates to clients who require additional developments to be done; billing clients for professional services.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level