Implementation Specialist

CureMD • New York, NY

12d • $80,000 - $90,000 • Hybrid

About The Position

A CureMD Implementation Specialist (IS) leads the implementation process to successfully onboard medical offices onto CureMD’s suite of services, including Practice Management, Revenue Cycle Management, and Electronic Health Records. As an Implementation Specialist, you will own the client onboarding experience by planning, executing, and coordinating CureMD and client activities, tracking progress, and managing project risks. This is a full-time onsite (hybrid) position based out of HQ located in New York, requiring up to 40% travel. At CureMD, we are at the forefront of healthcare innovation, driven by a passion for creating a better future. As a leader in healthcare technology, we believe that the key to revolutionizing healthcare lies in the talent and creativity of our team. With cutting-edge solutions in electronic health records (EHR), practice management, and patient engagement, we empower healthcare providers to deliver exceptional care every day. When you join CureMD, you're not just part of a company – you're part of a movement that’s transforming healthcare delivery across the globe. We foster a culture of innovation, collaboration, and growth, where every team member has the opportunity to make a real impact. Whether you're an experienced leader or just starting out, regardless of your background or field of expertise, we offer a dynamic, diverse, and inclusive workplace that values your unique contributions in transforming healthcare at CureMD. At CureMD, we are committed to your professional development. We provide continuous learning opportunities, leadership training, and a clear path to career advancement. Our people-first approach, coupled with a focus on work-life balance, ensures that our employees thrive both personally and professionally. Join us on this journey to make healthcare smarter, safer and more accessible. Become a part of visionary team that’s changing the way the world experiences healthcare.

Requirements

• Minimum 2 years of experience in implementing EMR systems, electronic health records, practice management, and/or patient portal implementations in the outpatient/ambulatory space.
• Proven project management experience with success in managing deadlines, customers, and schedules.
• Strong client and relationship focus with proven ability to build and develop effective relationships with staff at all levels.
• Very tech savvy – previous experience in a technical role a plus.
• Self-starter with excellent communication and influencing skills.
• Ability to work with multiple groups including internal and external teams and manage expectations.
• Bachelor's degree or equivalent project management experience
• Willingness to travel nationally up to 40% of the time.

Responsibilities

• Partners with clients to create and execute on-time implementation plans, balancing time and budget with high customer satisfaction.
• Leads key activities including workflow assessment and optimization, roll-out planning, training plan development, change management road-mapping, Go-Live Support.
• Liasons between internal and client teams to complete Data Migration, Content Development, Interfaces, Enrollment, and Billing Configuration workflows.
• Travel nationally to deliver onsite training and go-live support.
• Develops and maintains expertise on all CureMD solutions.
• Follows established project management SOPs and methodology, ensuring consistency from implementation to implementation.
• Works closely with Implementation leadership to constantly evaluate and improve the onboarding experience.
• Provides end-user training as needed.
• Mentors Implementation Associates (IA) as needed.

Benefits

• Comprehensive benefits including medical, dental, and vision coverage starting on day one, along with Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• 100% company-paid short-term and long-term disability coverage and group life insurance.
• 401(k) retirement plan with 100% employer match up to 4%.
• Generous paid time off (PTO) and paid holidays.
• Hybrid work schedule located in the heart of New York City’s Financial District.
• Company-sponsored meal perk through Grubhub.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level