Implementation Specialist

TrueCommerce • ,

9d • Remote

About The Position

The Implementation Specialist works within a team of professionals responsible for implementing software solutions for TrueCommerce clients. Acting as the primary contact throughout the software implementation process, this role interfaces with customers, retailers, resellers, third-party IT consultants, and internal resources. Responsibilities include driving project start-up, customer training, testing (EDI & Integration), and go-live. The Implementation Specialist ensures that project phases and milestones are properly executed and tracked, and that responsibilities, expectations, and status updates are communicated to the customer. This position operates independently with minimal supervision and is ideal for individuals who are organized, enthusiastic, and passionate about delivering an excellent customer experience. This role is 100% remote opportunity.

Requirements

• Associate or Bachelor’s degree preferred or equivalent work experience
• 4-7 years of experience in EDI implementation or technical project management.
• Experience with ERP business systems such as QuickBooks, Sage, SAP, NetSuite, or Microsoft Dynamics
• Proven ability to manage complex projects and lead cross-functional initiatives.
• Strong analytical and problem-solving skills.
• Strong customer service and communication skills
• Excellent organization and multi-tasking ability
• High sense of urgency and initiative

Responsibilities

• Manage complex implementations and strategic initiatives
• Serve as a senior point of contact for enterprise-level projects and strategic accounts.
• Independently manage multiple high-complexity projects with minimal oversight.
• Lead cross-functional teams through advanced implementation phases.
• Design and configure solutions for complex integrations and custom requirements.
• Oversee EDI and integration testing for large-scale deployments; resolve advanced mapping challenges.
• Anticipate risks and implement mitigation strategies proactively.
• Ensure strict compliance with methodology while introducing process optimizations.
• Influence cross-functional success
• Partner with leadership and technical teams to drive strategic outcomes.
• Identify systemic issues and lead initiatives to prevent recurrence.
• Act as a subject matter expert for internal and external stakeholders.
• Strategic reporting and stakeholder communication
• Deliver executive-level reporting and insights on project health and risks.
• Maintain PSA tool accuracy and leverage data for forecasting and planning.

Benefits

• Remote first and casual work environment
• 401k with 3.5% company match and vested after 2 years
• 20 PTO days + 1 birthday off + 3 “summer days” + 1 volunteer day + 10 company holidays
• Medical, dental, vision and other life/health insurance plans
• Paid parental leave
• Wellness reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree