Implementation Specialist

Submittable

22h • Remote

About The Position

At Submittable, we are transforming how organizations create social impact. Our platform empowers thousands of mission-driven organizations, from nonprofits to government entities, to make a difference in their communities and beyond. We are looking for an Implementation Specialist to join our Professional Services team at Submittable. This role serves as a trusted advisor to our clients, blending software training, process expertise, and consultative support to ensure every customer is set up for success. You will play a critical role in guiding clients through onboarding by delivering tailored solutions and training that empower them to get the most out of the Submittable platform.

Requirements

• 3+ years of experience in implementation, solutions consulting, or a related client-facing role, preferably in a SaaS environment.
• Strong project management skills with the ability to manage multiple client engagements simultaneously.
• Excellent written and verbal communication skills; comfortable leading client-facing conversations and presentations.
• Creative problem-solver with a solutions-oriented mindset.
• Ability to quickly develop working knowledge in one or more industries, such as nonprofit/government grants administration, education, contests, or awards.
• Culturally aware and able to work effectively with people of diverse backgrounds.
• Must live and reside in the U.S. full-time.
• Eligible to work in the United States.
• Cannot accommodate scholastic or employment visas at this time.
• Cannot consider applicants who reside in the following states: Alaska, Delaware, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, West Virginia, and Wyoming.

Responsibilities

• Partner with clients to analyze their existing workflows and translate them into effective solutions within the Submittable platform, providing best practice recommendations rooted in industry expertise.
• Build and configure accounts, forms, and workflows to client specifications, and perform thorough technical and functional testing across applicant, reviewer, and administrative workflows.
• Design and lead tailored training sessions for clients and their stakeholders, continuously adapting instruction to suit each client's needs and technical proficiency, with the goal of long-term self-sufficiency in mind.
• Own the client onboarding experience from kick-off to launch, managing timelines, setting expectations, and proactively addressing roadblocks to ensure a smooth and confident transition.
• Serve as a cross-functional partner by sharing client feedback and insights with Product, Engineering, Marketing, Sales, and Account Management teams to inform feature development and drive customer adoption and retention.
• Maintain deep platform expertise and act as an internal subject matter resource, collaborating with teams to identify project risks, lessons learned, and mitigation strategies.

Benefits

• Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts
• 401(k) plan with employer match starting day one
• Equity stock options to share in our success
• Flexible hours, remote work options, and generous vacation and sick leave
• Paid parental leave for mothers, fathers, and adoptive parents
• Professional development stipends to support your career growth
• Opportunities to participate in community outreach and volunteer programs
• Monthly company-sponsored happy hours and gatherings to connect and unwind

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees