Implementation Specialist

Panasonic

32d • Hybrid

About The Position

Candidates who advance in the selection process will be required to participate in an in-person interview. This role supports the sales and operations team with the implementation of Retail Technologies, primarily focused on Electronic Shelf Labels (ESLs). The specialist will assist with establishing and/or refining implementation standards, processes, documentation, tools, and metrics for project management, leveraging existing partner resources. Responsibilities include configuring solutions per Project Manager’s requirements, handling post-implementation customer support requests, and staging hardware for customers. These activities are critical for meeting Aperion's on-time and on-budget standards. The position offers a crucial role in building the Electronic Shelf Label market, managing critical project outcomes (on time, on budget, and with full customer satisfaction). It requires an entrepreneurial mindset and creative problem-solving to overcome obstacles. There will be opportunities to learn and build additional skills in sales, project management, marketing, and business development.

Requirements

• Basic understanding of coding
• Experience with full-scaled technology deployment and support in food retailing or other related industries.
• Must have the ability to travel up to 25%-35% (based on business need)
• Highly motivated and eager to learn; ability to work in a self-directed manner with minimal supervision.
• Excellent interpersonal and communication skills
• Strong computer and critical thinking skills.
• Exceptional attention to detail, highly organized and skilled in managing priorities and coordinating multiple projects simultaneously.
• Demonstrated ability to contribute to a team setting.
• Enthusiastic problem solver willing to think outside the box.

Nice To Haves

• Bachelor’s Degree in IT, Project Management or Business Administration or equivalent preferred
• 1-3 years of relevant support or configuration experience (strongly preferred) in key accounts and a proficiency with Microsoft Tools (Word, Excel) - Strong Technical Acumen
• JavaScript preferred
• Graphic Design abilities.
• Must have demonstrated outstanding problem-solving abilities.
• Must be a good collaborator.
• Must be a strategic thinker.
• Start-up business experience preferred.
• Food retailing experience / knowledge preferred.
• Professional project management certification preferred.

Responsibilities

• Support the sales and operations team with the implementation of Retail Technologies, primarily focused on Electronic Shelf Labels.
• Responsible for configuration of the IOT Platform specs defined in the requirements documentation to achieve the integration of the cloud-based software set-up and template design.
• Manage equipment shipment fulfillment and customer billing.
• Concurrently manage customer interactions for multiple accounts including ongoing communication and weekly status meetings
• Provide remote and on-site assistance and consultative services to customers in preparation for software and hardware installations (includes “train the trainer” support).
• Support customers after going live + 30 days to ensure Aperion’s Service Level Agreements are met. Expectation would be the ability to provide Level 1 support. Advanced support can be escalated through project managers and through partners as required.
• Designated on-going point of contact for the customer. Provide post implementation account management/customer care after sign-off.
• These activities are critical to the success of meeting the on-time and on-budget standards for Aperion.

Benefits

• Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• Hussmann Retirement Savings & Investment Plan – 401(k) plan with company matching contributions and immediate vesting.
• Paid Time-Off Benefits – Paid time off, stewardship and parental leave.
• Educational Assistance – Tuition reimbursement for job-related courses after six months of service.
• Health Management and Wellbeing Programs –EAP, virtual health management, chronic condition, and tobacco cessation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees