Implementation Specialist IV

Deluxe•Minneapolis, MN

22h•Remote

About The Position

Responsible for the successful implementation of Deluxe’s most complex Treasury Mgmt. solutions in the Digital Payments space on projects as assigned. Leads and/or prepares implementation status reports for project managers, clients and as needed for internal management. Works on projects managed by project managers or implementation managers to lead creation, configuration, test and delivery of the solution in accordance with the Customer Requirements Document (CRD) and in line with the Project Plan. Acts as a technical SME in pre-sales engagements as well as throughout the life cycle of the project. Engages with Product and Service Management, Development and QA providing expertise around Project Delivery. Implements multiple projects of all sizes and complexities for existing and new logo clients. Engages in multiple, simultaneous complex projects. Assists Implementation Specialist and Major Accounts Program Support (MAPS) team in supporting projects. Leads technical testing or performs testing on systems prior to delivery and during implementation to ensure a quality product. Works collaboratively with other team members to resolve issues and recommend work standards by studying operational requirements and methods; identifying improvements; communicating suggestions to customers or team members. Validate estimates and provide project management updates regarding activity durations and effort on an ongoing basis. Work with internal Deluxe partners as an active participant in the Sales Process as required. Represents the Professional Services organization in discussions with Sales, Solution Management and Client organizations and act as the senior most escalation point on implementation and Customer Care issues for Deluxe solutions.

Requirements

Bachelors in IT, Mathematics, Computer Science and 5 years related experience or HS/GED and 9 years of related experience
Technical experience with hardware, software and networks.
Business or technical experience with MS-Office applications, Visio, Adobe Acrobat, databases.
Working knowledge of a scripting language
Minimum five years’ experience in technical support role or technical development role.
Must be 18 years of age or older

Nice To Haves

Background in Treasury Management industry; development, implementations, support or operations
Background in implementation and/or support of complex payments solutions.
Demonstrated track record of developing code or scripts.
Working knowledge of one or more Deluxe Treasury Management solutions.
Exceptional communications, organization, and time management skills.
Demonstrated ability to work on multiple projects in parallel.
Demonstrated problem solving and critical thinking skills
Demonstrated ability to work effectively remotely with geographically diverse teams

Responsibilities

Participate in presales product introduction sessions with external clients
Assist Sales to Implementation Transition sessions
Architecture mapping- identity how the client use case will flow into the platform
Gather client requirements
Be able to identify gaps or roadblocks where the client's setup will not align with the platform requirements and functionality
Offer unique and creative solutions to overcome client needs and platform functionality
Provision accounts in sandbox and production environments
Enable technical configurations
Data mapping
Help troubleshooting
Guide clients by providing documentation and examples of successful use of the product for their unique needs
End to end testing by running scripts
Bug tracking
Validation of data
Technical training through deep dive sessions
Provide custom documentation including how to guides to help the client successfully navigate the platform