EverHealth - CollaborateMD Implementation Specialist II (Remote, US)

EverCommerce

4d • Remote

About The Position

EverHealth is seeking an Implementation Specialist to support the onboarding and adoption of its CollaborateMD practice management solution. This role involves guiding new customers through the implementation process by providing training, consulting, and project management support. The goal is to help customers successfully integrate the platform into their daily Revenue Cycle Management (RCM) operations and quickly realize value. The specialist will act as a trusted advisor throughout the onboarding period, ensuring customer confidence and setting them up for long-term success. The company, EverCommerce, aims to digitally transform the service economy with tailored SaaS solutions.

Requirements

• An Associate’s or Bachelor's degree in Business Administration, Healthcare Administration, Project Management, Nursing or similar field
• 2+ years of experience in healthcare technology with a strong focus on Revenue Cycle Management (RCM), preferably in onboarding, implementation, client success, or practice operations supporting medical billing workflows and EHR/PM platforms
• Experience serving in a customer implementation, customer success, account management, solutions engineering, consulting or sales role
• Strong customer service skills: can patiently support others through a first-time experience
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Impeccable time management skills
• Must be eligible to work without sponsorship
• May require travel to Corporate Headquarters in Denver, Colorado, or to other office locations around North America

Responsibilities

• Host webinar training sessions joined by multiple customer stakeholders
• Serve as your customer’s main point of contact for a 60-90-day period
• Manage the overall implementation project to ensure on-time delivery
• Provide consultancy to both new and existing customers on best practices in using our software
• Respond promptly to inbound phone calls and emails
• Identify and escalate priority issues
• Manage 15-20 customer projects simultaneously
• Become a product specialist to others within the organization
• Be a solution provider, requiring creativity to string together solutions that meet customers’ needs

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development through Udemy
• Robust health and wellness benefits, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program
• Student Loan Repayment Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree