Implementation Specialist II

Deluxe

1d•Hybrid

About The Position

Responsible for the successful implementation of Deluxe-proposed solutions and configurations on projects as assigned while meeting the client billability levels and billing rates as established for this position. Prepare implementation status reports for project managers, clients, and as required, internal management. Implement up to five small projects (every 100 hours or less) simultaneously as well as upgrades up to 1000 hours. Assist on larger more complex projects that require more than one resource. Delivery Services in the area of expertise and product knowledge. Work with the project team to prepare customer or internal system by customizing base software application and entering customer-specific data according to the CRD and other project documentation. Test systems prior to delivery and during implementation at the client site or internally to ensure a quality product. Document defects and resolution approach. Work collaboratively with other team members to resolve issues. The document, communicate status and help escalate issues internally

Requirements

Bachelors in Information Technology, Mathematics, Computer Science, Business or Engineering and 2 years experience OR Hs/GED and 6 years experience.
Experience with Microsoft Office suite and windows-based operating systems/networks.
Experience implementing or supporting software solutions.
Must be 18 years of age or older.

Nice To Haves

2 years in banking and/or payment processing.
Treasury Management.
ECM Workflow.
OnBase Implementation/Workflow experience.

Responsibilities

Successful implementation of Deluxe-proposed solutions and configurations on projects.
Meeting client billability levels and billing rates.
Preparing implementation status reports for project managers, clients, and internal management.
Implementing up to five small projects (every 100 hours or less) simultaneously.
Implementing upgrades up to 1000 hours.
Assisting on larger, more complex projects requiring multiple resources.
Providing Delivery Services in the area of expertise and product knowledge.
Working with the project team to prepare customer or internal systems by customizing base software applications and entering customer-specific data.
Testing systems prior to delivery and during implementation.
Documenting defects and resolution approaches.
Collaborating with other team members to resolve issues.
Documenting, communicating status, and escalating issues internally.