Implementation Specialist II

Push Operations • Calgary, AB

6d • CA$68,000 - CA$80,000 • Remote

About The Position

We’re looking for a passionate educator and product advocate to join our growing Onboarding Team as an intermediate Implementation Specialist. In this role, you’ll focus on empowering new customers with the knowledge and confidence they need to master Push. Rather than managing projects, you’ll guide clients through a meaningful learning journey translating technical processes into digestible, actionable content and making sure every customer walks away with clarity and confidence. You’ll be their go-to product expert during their first 90 days, helping them adopt best practices and navigate workflows that match their business needs.

Requirements

• 2 - 3 years in a client-facing role focused on training, onboarding, or support, ideally at a tech/SaaS company.
• A natural ability to teach: you simplify the complex and communicate clearly.
• Highly proactive and self-motivated, with the ability to work independently and prioritize competing tasks.
• Strong communication skills, both written and verbal with a warm, consultative approach.
• Passion for helping people succeed, combined with a strategic mindset to guide them through best practices.
• Self-motivated; doesn't need external prompting to stay on task
• Comfortable owning ambiguity - creates structure rather than waiting for it
• Genuinely enjoys explaining/teaching (not just tolerates it)
• Detail-oriented in a way that's evidenced, not self-described
• Resilient under a high-volume, fast-paced caseload without quality drop
• Collaborative - willing to loop in Product/internal teams rather than solving alone

Nice To Haves

• Previous SaaS or start up experience
• Previous experience in client onboarding or implementation projects.
• Previous experience with project management tools such as OnRamp, Rocketlane, Asana

Responsibilities

• Deliver 4–5 engaging training sessions per day, tailoring each one to the client’s specific workflows and goals.
• Make every interaction count, ensuring clients leave sessions with more clarity, confidence, and momentum than they started with.
• Use your deep product knowledge to help clients adopt Push in the most efficient and valuable way possible.
• Identify knowledge gaps and create custom learning paths that speed up time-to-value.
• Act as a trusted product advisor, teaching not just how to use Push, but why it matters for their business.
• Collaborate with internal teams to ensure clients receive a seamless onboarding experience from start to finish.
• Gather and relay client feedback to our Product team to help shape future improvements.
• Educate on opportunities to extend the use of Push (i.e., additional modules) when aligned with client needs

Benefits

• Supportive environment to help foster your passion for work
• Opportunities for professional and personal growth
• Discussions around personal and professional goals
• Encouragement to show up as authentic selves
• Accommodations available upon request for candidates participating in all aspects of the recruitment and selection process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed