Implementation Specialist II

ADP•Schaumburg, IL

1d•Remote

About The Position

ADP is hiring a Client Onboarding Specialist. This role is an opportunity to grow your career in an agile, dynamic environment with plenty of opportunities to progress. It is for continuous learners who embrace ongoing training, development, and mentorship opportunities. The role is in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. As a Client Onboarding Specialist, you will carry the ADP relationship forward after a sale and enable the first interaction between mid-sized business clients and ADP's industry-leading payroll and HR solutions. You will build relationships with clients and seamlessly implement ADP's technologies to ensure your clients achieve long-term success. Once ADP services are delivered, your efforts will have a direct impact on the day-to-day lives of your clients' employees -- from paychecks to health benefits and beyond. You will spend your day ensuring your clients are comfortable using ADP's products and services. Every day, you will partner with clients to learn and understand their business needs; analyze existing systems, interface requirements, and business processes; and then guide and drive clients towards the best solution for their unique business needs. Every day will be different because the new clients you meet span geographies and industries, requiring different solutions to satisfy their specific needs. This will keep things interesting, and ADP's top-ranked training will help set you up for success! To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores will make you proud. Pace should not scare you. ADP also has a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.

Requirements

High School Diploma
Basic project management skills
Ability to work overtime hours during peak seasons
Military Experience is recognized and appreciated.

Nice To Haves

A college degree is great but not required.

Responsibilities

Onboard Clients: Create exceptional onboarding experiences for each product or service implementation. Help clients develop the skills and confidence to use ADP's products with ease through expertise and relationship-building.
Implement ADP Technologies: Consult with clients and analyze existing systems, interface requirements, and business processes to deliver a comprehensive ADP solution. Incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.
Partner Internally: Collaborate with ADP associates in sales and customer service and exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
Multi-Task - Communicate: Work on multiple time-sensitive projects and follow-up items at the same time. Share essential information with clients and the teams worked with at ADP.
Organize: Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the calendar year.