Implementation Specialist

Catalis Holdco Inc • Edmonton, AB

2d • Onsite

About The Position

Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.

Join a dynamic team, focused on helping Municipal Governments “Connect and Simplify Municipal Information to help make data informed decisions.” We are a data and service company with the goal of being an Alberta based technology company recognized across Canada. We are a small team that has seen year over year growth and is well positioned to increase our breadth and depth within the niche rural and small urban market, and we are looking for top-talent team members who can help take us to the next level.

Requirements

• Bachelor’s degree and 1-2 years of experience with software implementation, configuration, and installation.
• Strong SQL Server experience and knowledge
• Basic understanding of Windows development techniques and Microsoft development tools/ environments.
• Ability to communicate technical information to both technical and non-technical clients.
• A strong analytical skills & technical aptitude and enjoy troubleshooting intermediate to complex technical issues.
• Ability to work both in a team setting and independently.
• Excellent communication skills, both written and oral.
• Comfortable gathering information from business users.
• Ability to travel within the United States (up to 50%).
• Because this position has access to criminal justice information, you must be able to complete Criminal Justice Information Services (CJIS) related training and pass a secondary FBI Level background check. CJIS background checks are only currently available to US and Canadian citizens.

Nice To Haves

• Experience in municipal court system.
• Experience with court case management systems.
• Experience with Jira.
• Experience with Smartsheet
• Advanced SQL and server knowledge.

Responsibilities

• Set up, configure, deliver, and support software implementation projects, including on-site client work.
• Work with customer and internal teams to understand business requirements and configure the software solution to meet the customer’s requirements.
• Consult with client on best practices for software setup/configuration.
• Perform advanced diagnostics and troubleshooting for PTG software.
• Perform internal quality assurance testing to ensure that the software will function properly in the client’s environment.
• Train end users on the software to ensure their ability to effectively use the software.
• Collaborate with clients, project managers and developers to help test, maintain and monitor software trends and work to implement solutions to address client issues.
• Communicate efficiently and effectively both internally with the implementation team as well as with clients.
• Facilitate client user acceptance testing (UAT) and go live support.
• Deliver an exceptional customer experience.
• Other duties may be assigned, as necessary

Benefits

• Competitive compensation
• Full paid vacation
• Comprehensive health & dental benefits
• Free access to unlimited Udemy courses for personal and professional advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees