Implementation Specialist

Ahola•Brecksville, OH

23h•Onsite

About The Position

The Implementation Specialist will work closely with the Sales, Training and Operation teams to ensure the high quality of implementations, evaluations, assessments needed to meet require timelines. An Implementation Specialist will provide support for all team members and projects. Ahola, a third-generation family-owned business, brings more than 55 years of expertise in payroll, tax, and HR services, having supported over 10,000 small businesses nationwide. We pride ourselves on offering easy-to-use payroll and HR technology solutions coupled with personalized, dedicated support. At Ahola, we're more than just colleagues-we're a diverse team that embraces authenticity and camaraderie. We celebrate each other's achievements and support one another through challenges, fostering a positive and fun work environment that extends to our clients.

Requirements

Associates Degree
3-5 years of HCM, Benefits, Payroll, and/or Timekeeping experience
Minimum 2 years of payroll/HCM implementation experience
Detail-oriented with strong time management; able to manage multiple projects simultaneously
Proven ability to drive client engagement and build strong relationships
Skilled in conflict resolution and creative, results-oriented problem solving
Strong technical aptitude, including advanced Excel and CRM tools
Excellent written and verbal communication skills
Highly organized with strong follow-through and accountability
Passionate about delivering exceptional customer service
Ability to teach and support users with varying levels of technical proficiency
Effective at addressing customer needs while promoting organizational values
Demonstrates strong work ethic and commitment to continuous improvement
Receptive to feedback; thrives in goal-based, team-driven environments
Able to work both independently and collaboratively
Innovative, resourceful, and proactive in approach
Resilient and positive when navigating challenges

Nice To Haves

Will consider 5 years of experience in lieu of degree.

Responsibilities

Implements new client products and services as it relates to Aholas HCM platform.
Uses multiple conversion programs or templates to load employee's data into isolved.
Accurately enters all data, verifying totals to client's balance.
Provide client support via phone or email.
Helps identify and can articulate client needs.
Provides continuous updates throughout the implementation process.
Maintains and monitors all implementation timelines.
Ensures all timelines are met.
Identifies system issues and documents them in Ahola's tracking systems.
Performs client satisfaction check post implementation.
Maintains a strong, consistent working relationship with other departments.
Provides in-depth client support.
Stays current with all payroll, timekeeping, benefits, and tax laws.
Attends company provided training and seminars provided by professional associations.
Analyzes internal processes looking for ways to continuously improve internal processes.
Asist with the development and implementation of best practice procedures for new Implementation Specialists.
Performs other duties as assigned.