Implementation Specialist II

Solera

1d•Remote

About The Position

Solera is a global leader in data and software services, transforming the vehicle lifecycle into a connected digital experience. The Role As an Implementation & Training Specialist, you play a critical role in ensuring dealership teams successfully adopt Solera’s Service Suite solutions. You will deliver high‑impact, role‑based training, influence change, advise on best practices, while helping service departments confidently integrate new tools into their daily workflows. This is a remote role. When assigned to an implementation project, travel to customer sites may be required up to 100% of the time. When not assigned, work is performed remotely from a home office.

Requirements

Clear and professional written and verbal communication skills
Ability to train effectively in both one‑on‑one and group settings
Comfort working independently with minimal supervision in a remote environment
Strong relationship‑building and customer engagement skills
Ability to prioritize, multitask, and follow up proactively
Adaptability in fast‑changing environments
Sound judgment, professionalism, and discretion
Proficiency in Microsoft Excel, Word, and PowerPoint
Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship.

Nice To Haves

Experience working in an automotive service department
Software implementation or customer onboarding experience
Knowledge of Dealer Management Systems (DMS)
Familiarity with Service Suite products from internal or end‑user perspectives
Experience using Salesforce

Responsibilities

Deliver on-site and virtual, instructor-led training throughout the implementation lifecycle.
Facilitate role-specific training for dealership service department stakeholders.
Ensure training content is relevant, engaging, and aligned with dealership workflows and business goals.
Document all training activities in Salesforce.com.
Secure buy-in from dealership leadership on new processes and technology.
Support the transition of customers to post‑implementation Service Suite support teams.
Advise customers on best practices and revenue‑driving functionality to promote adoption and long‑term value.
Share customer feedback and improvement opportunities with internal teams.
Contribute to training and curriculum development, including presentations, quick‑reference guides, and instructional videos.
Partner with Performance Managers and Sales teams to identify and propose additional Service Suite solutions based on customer needs.