Implementation Specialist Assistant

Asher Med • ,

6d • Remote

About The Position

Asher Health is seeking an Implementation Specialist Assistant to serve as the operational execution and momentum maintenance backbone of the Implementation function. This role is responsible for ensuring partners continue progressing through the Partner Checkpoint System after implementation conversations by maintaining communication, follow-through, scheduling coordination, and execution visibility across onboarding and implementation workflows. This is not a passive administrative support role; the Implementation Specialist Assistant exists to maintain execution velocity, reduce operational friction, and ensure implementation momentum never stalls. The role involves working closely with Implementation Specialists, partners, and internal teams to coordinate live calls, manage communication channels, track action items, monitor partner engagement, and escalate issues before they impact partner success. The ideal candidate is highly organized, proactive, detail-oriented, and capable of operating with urgency in a fast-paced environment. They are skilled at maintaining momentum, following through consistently, and ensuring partners always know their next steps while keeping operational workflows clean, organized, and scalable.

Requirements

• Minimum 2 years of experience in customer support, customer success, operations support, implementation support, or community management
• Strong written communication and organizational skills
• Close attention to detail and strong follow-through
• Ability to manage multiple systems, conversations, and workflows simultaneously
• Strong judgment around escalation versus independent problem-solving
• Comfortable operating in a fast-paced, high-accountability environment
• Ability to maintain urgency while remaining calm and professional under pressure

Nice To Haves

• Experience supporting onboarding or implementation workflows
• Experience with CRM, communication, and community management platforms
• Familiarity with operational coordination inside remote teams
• Comfortable maintaining momentum across multiple partner accounts simultaneously
• Experience supporting client-facing calls, trainings, or workshops

Responsibilities

• Support live implementation calls, trainings, workshops, and community sessions
• Moderate calls, manage attendance, and assist with participant engagement
• Share links, resources, and instructions during live sessions
• Coordinate post-call follow-up and operational execution
• Monitor inbound partner communication across email, GoHighLevel, Skool, and internal systems
• Respond promptly and route requests to the appropriate internal team member
• Follow up on implementation action items and partner commitments
• Identify when partners require direct implementation support
• Schedule calls within designated implementation availability blocks
• Reduce scheduling friction and improve coordination efficiency
• Prepare resources, agendas, reminders, and documentation for implementation calls
• Track action items and implementation follow-ups consistently
• Document commitments and ensure execution continues after conversations
• Monitor for signs of disengagement, confusion, inactivity, or implementation delays
• Coordinate internally to resolve operational or implementation friction
• Help ensure partners remain engaged throughout implementation
• Monitor checkpoint progression inside the Partner Checkpoint System
• Help maintain consistent partner movement toward launch and execution

Benefits

• Health
• Dental
• Vision
• PTO
• Upward Mobility within the organization
• Competitive compensation based on experience plus performance incentives
• Comprehensive benefits package including medical, dental, and vision coverage
• Clear paths for career growth and advancement as the company scales
• The opportunity to help build systems that directly impact partner success and operational scalability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed